Universal Branch Representative - Floater

Universal Branch Representative/Teller Floater (Full-Time)

FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA's corporate offices are in Memphis, TN. For more information, visit fecca.com.

Responsibilities

• Perform teller transactions that affect accounts such as deposit, withdrawals, and payments.
• Balance and reconcile cash drawer and checks daily.
• Assist members (we call our customers "members") in completing all account applications, loan applications, and any other requests.
• Provide members and other individuals with one-to-one support through all channels of communications.
• Analyze loan applications and qualify applicants based on lending policies and guidelines and process completed applications, making sure to get all necessary paperwork and other items required.
• Assist members with checking/ATM/Debit card/ACH fraud situations.
• Maintain a positive work atmosphere by acting and communicating in a manner that shows confidence, confidentiality and professionalism with members, vendors, coworkers and management.
• Connect Credit Association financial solutions to members' financial needs.
• Maintain regulatory compliance including Bank Secrecy Act.
• Must have an excellent understanding of the Quality Approach Program and FedEx Employees Credit Association products and services.
• Follow our internal CARE Service Standards.
• Responsible for developing and maintaining a member centric culture where employees are highly motivated, member friendly and well trained for their position.
• All other duties and responsibilities as assigned.

Qualifications

• Some college coursework preferred
• Financial institution experience preferred
• Excellent customer service skills.
• Strong computer skills.
• Accuracy in balancing and skill in error detection.
• Excellent oral and written communications skills.