Central Support Specialist - Advanced Customer Service

Job Description

Job Description

Central Support Specialist

Express Employment Professionals – Bonita Springs, FL

Express Employment Professionals is recruiting for a Central Support Specialist for a well-established Fortune 500 company located in Bonita Springs, FL . This is a great opportunity for someone with strong customer service, sales support, and problem-solving skills who is looking for long-term growth with an outstanding company.

Position Details:
Pay: $26/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Location: Bonita Springs, FL
Work Setting: 100% Onsite

Benefits Once Hired:
100% paid medical benefits
15 days PTO
Unlimited sick time
401(k) with company match
Tons of room for growth and advancement

Job Summary:
The Central Support Specialist will serve as a main point of contact for national customers, providing a high level of customer service in a fast-paced support environment. This role will help coordinate customer requests, process rental needs, provide quotes, assist with contracts, and ensure accurate invoicing in a timely and professional manner.

Key Responsibilities:
Coordinate and process inbound customer requests in a timely and accurate manner.
Track customer interactions and updates in CRM systems such as Salesforce.
Build and maintain strong customer relationships while supporting revenue growth and customer retention.
Assist with quotes, rental contracts, invoicing, and overall customer account support.
Identify customer needs or challenges and work with internal teams to resolve issues.
Provide best-in-class customer service while looking for opportunities to cross-sell or upsell solutions.
Help improve internal processes and procedures to create a better customer experience.
Meet department goals related to response time, quality, retention, and revenue growth.

Qualifications:
1–3 years of customer service, sales support, call center, or administrative support experience preferred.
High school diploma or GED required.
Associate or bachelor’s degree required.
Experience using CRM systems such as Salesforce is a plus.
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable working with internal teams and customers at all levels.
Self-motivated with a strong desire to grow professionally.

Ideal Candidate:
The ideal candidate is professional, customer-focused, organized, and eager to grow with a large, reputable company. This is a great opportunity for someone who enjoys helping customers, solving problems, and working in a team-focused environment.

Apply today with Express Employment Professionals to learn more about this exciting opportunity in Bonita Springs!