Patient Service Facilitator

The Patient Services Facilitator (PSF) is a full-time position within the Access and Intake Department, whose primary function is to ensure that intake appointments are received and processed in a timely fashion. The position serves as the initial point of contact for all new requests for service and must represent the organization in a clear, comprehensive and professional manner. The PSF is responsible for various workflows within the Access and Intake Department with respect to the Intake worker’s schedules and referrals (self-referrals and referrals from outside agencies) and maintains close collaboration with the Company’s Admissions and Billing departments. High school diploma or equivalent required; Bachelor’s degree preferred. Spanish fluency required. Proficiency in computer systems, electronic health record (EHR) systems and documentation standards. Strong organizational and communication skills. Demonstrated customer service excellence. Client-facing Experience working with diverse populations in community settings (minimum two years). Responsibilities Intake Processing and Scheduling Manage Intake appointments and psychosocial assessments using patient charts and provider schedules Process referrals through email, fax, and voicemail, including tracking and follow-up Create and maintain electronic patient charts, including documentation and scanning of relevant materials Patient Support and Screening Conduct initial risk assessments and coordinate with Intake Department for high-risk cases Assist patients with intake paperwork, consent forms, and connection to clinicians Verify insurance eligibility and maintain current insurance acceptance information Customer Service Provide information about MCMH services to potential patients and walk-ins Support referral partners with status updates and coordination Coordinate with Reception Staff for phone coverage and intake inquiries Administrative Coordination Consult with Intake Department for urgent referrals and outside agency cases Facilitate appropriate referrals to other agencies when needed Maintain accurate documentation in EMR and departmental tracking systems #J-18808-Ljbffr Metropolitan Center for Mental Health (MCMH)