Operations Manager, Delaware Basin

Position Description

Job T itle	Operations Manager, Delaware Basin	Position T ype	Full Time
Department	Operations	Direct S upervisor	General Manager, West US

 

Job Summary

As Operations Manager, Delaware Basin at Metals NDT, you will be responsible for leading day-to-day field operations, technician performance, safety execution, customer support, and service delivery for the company’s nondestructive testing and inspection services business in and around Hobbs, NM. This role will support customers across oil and gas, midstream pipeline, facilities, fabrication, general contracting, construction, and other industrial markets.

 

This position reports directly to the General Manager, West US and serves as a key operational leader for one of Metals NDT’s important field markets. The Operations Manager will be responsible for ensuring work is completed safely, accurately, efficiently, and in accordance with customer requirements, company procedures, radiation safety requirements, and applicable NDT codes and standards.

 

This role will also be expected to become highly proficient in Metals NDT’s operational workflows within FieldFX , including estimating and proposals, job setup, scheduling, dispatching, field ticket review, and employee timecard review. These workflows are critical to the company’s order-to-cash process and require strong coordination between field operations, accounting, billing, sales, and back-office support teams. The Operations Manager will help ensure that work is accurately initiated, executed, documented, reviewed, and handed off for timely billing and reporting.

 

The ideal candidate is a hands-on operations leader with strong technical credibility in NDT methods, especially radiography, and practical experience managing field technicians, schedules, equipment readiness, customer expectations, and job profitability in a fast-paced industrial services environment. This person must be comfortable balancing field execution, compliance, customer service, systems discipline, and team leadership while helping Metals NDT continue to grow and standardize operations across the Western US region.

 

 

 

 

 

 

Key Responsibilities

• Lead daily operations for the Delaware Basin market, including technician scheduling, job planning, dispatch coordination, field execution, and customer support.

• Utilize FieldFX as a core operational platform for estimating and proposal support, job setup, scheduling, dispatching, field ticket review, and employee timecard review.

• Ensure FieldFX workflows are followed consistently by local operations and field teams so that job information, labor, equipment, materials, travel, and customer requirements are accurately captured throughout the order-to-cash process.

• Review and validate field tickets, technician timecards, job notes, service details, and supporting documentation in FieldFX to ensure accuracy before handoff to accounting, billing, and back-office support teams.

• Partner with sales, accounting, billing, and administrative teams to resolve FieldFX workflow issues, missing information, job coding discrepancies, customer documentation gaps, and other items that could delay invoicing or impact cash flow.

• Supervise, coach, and develop NDT technicians, assistants, drivers, and support personnel to ensure safe, high-quality, and efficient service delivery .

• Ensure all field work is performed in accordance with company procedures, customer requirements, radiation safety standards, and applicable codes including ASNT, ASME, API, AWS, ISO, NRC, and state regulatory requirements.

• Provide hands-on technical leadership for radiography and other NDT inspection methods, including RT, MT, PT, UT, UTT, and related field services.

• Maintain strong oversight of radiation safety practices, including X-ray truck operations, source control, restricted area setup, survey requirements, dosimetry, documentation, and technician compliance.

• Coordinate with customers, project managers, contractors, inspectors, and field supervisors to confirm job scope, schedules, access requirements, documentation needs, and service expectations.

• Monitor job performance, technician utilization, overtime, travel, equipment usage, rework, and other operating factors that affect profitability and customer satisfaction.

• Ensure inspection reports, field tickets, work documentation, and customer deliverables are accurate, timely, and complete.

• Help drive adoption, discipline, and continuous improvement of FieldFX operating processes across the Delaware Basin team, reinforcing the connection between field execution and accurate, timely customer invoicing.

• Partner with the General Manager, West US to execute regional operating plans, improve margins, support growth initiatives, and maintain consistent service standards.

• Serve as a local escalation point for customer issues, safety concerns, schedule conflicts, equipment challenges, and field performance matters.

• Support sales and business development efforts by maintaining strong customer relationships, identifying additional service opportunities, and providing technical input for bids or proposals.

• Oversee equipment readiness, fleet coordination, calibration status, preventive maintenance needs, consumables, and field tooling requirements.

• Participate in incident reviews, root-cause analyses, corrective action plans, safety meetings, audits, and continuous improvement initiatives.

• Assist with recruiting, onboarding, training, certification tracking, and performance management for field personnel.

• Promote a culture of accountability, safety, responsiveness, professionalism, and continuous improvement.

• Perform additional operational and special project duties as assigned.

 

Job Requirements

• Minimum of 7 to 10 years of experience in nondestructive testing, inspection services, oilfield services, industrial services, or a related field environment.

• Minimum of 3 years of supervisory or operations leadership experience preferred .

• Hands-on knowledge of radiography operations, radiation safety, X-ray truck operations, and applicable regulatory requirements.

• Current or prior ASNT Level II certification in RT required; additional certifications in MT, PT, UT, UTT, PAUT, CWI, or related methods strongly preferred.

• Active or prior State Card and/or IRRSP certification strongly preferred.

• Strong working knowledge of NDT codes, procedures, customer specifications, field documentation, and inspection reporting requirements.

• Experience serving oil and gas, midstream pipeline, facilities, fabrication, construction, general contracting, or industrial maintenance customers.

• Demonstrated ability to schedule field crews, manage urgent customer needs, allocate resources, and maintain service quality under time-sensitive conditions.

• Demonstrated ability to use, learn, or lead adoption of operational systems used for estimating, proposals, job scheduling, dispatching, field ticketing, timekeeping, and order-to-cash workflows.

• Experience with FieldFX strongly preferred; experience with similar field service management, dispatch, ERP, CRM, or inspection management platforms will be considered.

• Strong understanding of how operational data quality impacts billing accuracy, revenue recognition, customer satisfaction, and overall cash flow.

• Strong safety orientation and commitment to radiation safety, field compliance, and incident prevention.

• Ability to manage technician utilization, job efficiency, overtime, equipment readiness, and local branch performance.

• Strong communication, leadership, problem-solving, and customer relationship skills.

• Proficiency with Microsoft Office and ability to learn operational, scheduling, reporting, and field documentation systems.

• Valid driver’s license and ability to travel locally and regionally as needed.

• High school diploma or equivalent required; technical training, NDT coursework, or related certifications preferred.

 

Skills and Competencies

• FieldFX Operational Proficiency — able to effectively use FieldFX workflows for estimating/proposals, job setup, scheduling, dispatching, field ticket review, timecard review, and operational handoff to back-office teams.

• Order-to-Cash Process Discipline — understands how estimating, scheduling, field execution, ticket review, timecard approval, documentation, invoicing, and collections connect across the business.

• Systems Adoption and Workflow Compliance — reinforces consistent use of FieldFX by field and operations personnel to improve data accuracy, reduce rework, and support timely billing.

• Operational Leadership — able to manage field crews, schedules, equipment, customer needs, and changing priorities in a fast-paced industrial services environment.

• Radiation Safety Stewardship — strong practical understanding of radiography safety requirements, field controls, documentation, and technician compliance.

• Technical Credibility — hands-on knowledge of NDT methods, inspection standards, code interpretation, and customer documentation expectations.

• Customer Service Orientation — builds trust with customers by ensuring responsiveness, schedule reliability, clear communication, and high-quality deliverables.

• Team Leadership and Development — coaches technicians, reinforces accountability, supports certifications, and helps build a stronger local talent base.

• Safety and Quality Focus — leads by example in safety execution, quality performance, procedural compliance, and corrective action follow-through.

• Resource Planning — effectively balances manpower, equipment, fleet, travel, and job requirements to support utilization and profitability.

• Cross-Functional Coordination — works closely with sales, accounting, billing, dispatch, field technicians, and administrative support teams to ensure operational information flows accurately from job initiation through invoice completion.

• Problem Solving — able to resolve field issues, customer concerns, staffing gaps, equipment problems, and documentation discrepancies quickly and professionally.

• Commercial Awareness — understands how scheduling, rework, overtime, travel, equipment usage, field ticket accuracy, and customer communication affect margins and repeat business.

• Adaptability — thrives in a growing company with evolving systems, regional expansion, and increasing standardization across locations.

 

 

 

Preferred Additions / Enhancements

• Prior leadership experience in the Delaware Basin, Permian Basin, or similar oil and gas operating region.

• Experience managing radiography crews, X-ray trucks, night work, outage support, pipeline work, fabrication inspection, or facility-based inspection projects.

• Familiarity with customer permitting, site access, JSA/JHA requirements, stop-work authority, confined space, hot work, and industrial PPE requirements.

• Experience supporting multi-customer, multi-crew operations with short-notice scheduling and high service expectations.

• Experience using FieldFX or similar platforms for estimating, proposals, job scheduling, dispatching, digital field tickets, employee timecards, job costing, and order-to-cash workflows.

• Demonstrated experience improving field-to-back-office processes, including reducing billing delays, improving ticket accuracy, strengthening timecard review, and standardizing operational documentation.

• Experience working with major operators, midstream companies, EPC firms, fabrication shops, general contractors, and industrial construction customers.

• Demonstrated ability to improve technician utilization, reduce rework, strengthen documentation practices, and improve job-level profitability.

 

Working Conditions

• Based at Metals NDT’s Hobbs, NM operations location, with regular travel to customer sites, field projects, fabrication shops, pipeline locations, facilities, and other industrial work environments.

• Role requires frequent interaction with field technicians, customers, operations leadership, sales, safety, quality, accounting, billing, and administrative support teams.

• Periodic early mornings, evenings, weekends, night work, and extended hours may be required to support customer schedules, emergency work, outages, radiography operations, and critical projects.

• Work may involve exposure to industrial environments, active construction sites, oil and gas facilities, fabrication yards, outdoor weather conditions, elevated work areas, confined spaces, and other field conditions.

• Appropriate PPE, fitness for duty, safe driving practices, and strict adherence to company and customer safety requirements are required.

• Occasional regional travel may be required to support broader West US operations, training, customer needs, or company initiatives.

 

Job Requirements: FieldFX Operational Proficiency, Order-to-Cash Process Discipline, Systems Adoption and Workflow Compliance, Operational Leadership, Radiation Safety Stewardship, Technical Credibility, Customer Service Orientation, Team Leadership and Development, Safety and Quality Focus, Resource Planning, Cross-Functional Coordination, Problem Solving, Commercial Awareness, Adaptability, Radiography (RT), Magnetic Particle Testing (MT), Penetrant Testing (PT), Ultrasonic Testing (UT), Ultrasonic Thickness Testing (UTT), Phased Array Ultrasonic Testing (PAUT), Certified Welding Inspector (CWI), NDT Methods, Radiation Safety, X-Ray Truck Operations, Source Control, Restricted Area Setup, Survey Requirements, Dosimetry, FieldFX, Field Service Management Platforms, ERP, CRM, Inspection Management Platforms, Estimating, Proposal Development, Job Setup, Scheduling, Dispatching, Field Ticket Review, Employee Timecard Review, Microsoft Office, ASNT, ASME, API, AWS, ISO, NRC, State Regulatory Requirements, Customer Relationship Management, Sales Support, Business Development, Fleet Coordination, Calibration Management, Preventive Maintenance, Incident Review, Root-Cause Analysis, Corrective Action Planning, Safety Audits, Continuous Improvement, Recruiting, Onboarding, Training, Certification Tracking, Performance Management, JSA/JHA, Stop-Work Authority, Confined Space, Hot Work, Industrial PPE, Technician Utilization, Job Efficiency, Overtime Management, Equipment Readiness, Data Quality, Billing Accuracy, Revenue Recognition, Inspection Reporting, Field Documentation, NDT Codes, Customer Specifications, Project Coordination, Multi-Crew Operations, Short-Notice Scheduling, Oil and Gas, Midstream Pipeline, Facilities, Fabrication, General Contracting, Construction, Industrial Maintenance, Outage Support, Night Work, Digital Field Tickets, Job Costing, Communication