Dental Receptionist

Job Description

Job Description

The Dental Receptionist / Appointment Manager plays a critical role in delivering an exceptional patient experience while ensuring seamless front office operations. Operating independently and reporting directly to the Office Manager, this position is responsible for managing patient scheduling, welcoming visitors, and handling high-volume telephone communications. The ideal candidate possesses strong organizational skills, professional phone etiquette, and proficiency with dental scheduling software to keep daily operations running efficiently.

Key Responsibilities

• Appointment Management: Schedule, reschedule, and confirm patient appointments using specialized practice management and scheduling software to optimize daily provider schedules and minimize no-shows.
• Patient Greeting & Registration: Warmly welcome patients and visitors upon arrival, check them in, update demographic/insurance details, and manage the waiting area environment.
• Communications & Phone Management: Handle incoming calls promptly and professionally, address patient inquiries, triage urgent clinical concerns, and route messages to appropriate staff members.
• Front Desk Operations: Maintain a clean, organized, and welcoming front reception area while managing incoming mail, patient records, and basic administrative tasks.
• Interdepartmental Coordination: Collaborate closely with clinical staff, dental hygienists, and office management to ensure smooth daily patient flow and schedule adherence.

Qualifications & Requirements

Required:

• Experience: 1+ years of experience in an administrative support or receptionist role.

Preferred:

• Education: High school diploma or equivalent.
• Industry Experience: Prior experience in a dental or medical office setting, including familiarity with patient scheduling software.
• Communication: Exceptional verbal and written communication skills with demonstrated telephone etiquette.
• Skills: Strong time management, multitasking abilities, and a high level of organization in a fast-paced environment.

Well established, single dentist private practice

Company Description

Well established, single dentist private practice