Universal Banker

Responsibilities Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs. Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. Explain the high‑level criteria used to decide loan applications and complete servicing‑related responsibilities specific to Consumer and Business Banking customer relationships. Follow the Bank’s sales process and provide simplified, customer‑focused advice and guidance. Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships. Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Actively engage in lobby management, greeting customers and taking ownership to solve their banking needs. Introduce appropriate banking partners when servicing needs present an opportunity for a product solution. Assist and stay current with Consumer and Business Banking AML, BSA and KYC processes and related activities; identify and escalations suspected fraud. Resolve and accurately log all customer complaints in the appropriate system. Review, approve and help resolve Consumer and Business Banking customer overdrafts; accurately complete customer transactions. Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system. Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. Maintain internal control standards, including timely implementation of audit points and regulator findings. Meet and maintain registration requirements under the Federal SAFE Act. Complete other related duties as assigned. Qualifications High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience. Strong verbal communication skills and interpersonal skills. Ability to interact with varying customers (consumer to small business). Ability to effectively handle difficult customer conversations. Well‑organized with proven time‑management and prioritization skills. Ability to work under critical time constraints in a team environment. Proficiency with internet user–level technology. Preferred: Bilingual based on branch needs; proven referral and/or sales ability. Physical Requirements Ability to stand for long periods of time. Prolonged use of hands and fingers. Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs. Ability to read fine print. Ability to interact with customers in an open face‑to‑face work environment. Compensation Pay range: $22.79 - $37.99 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Montauk, New York, United States of America. Equal Employment Opportunity M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. Fair Pay Commitment M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. #J-18808-Ljbffr