Quality Control Supervisor

Lead Quality. Drive Excellence. Be the Voice of the Customer. Are you a quality-driven leader who thrives in a fast-paced manufacturing environment? Do you take pride in owning customer relationships, solving problems, and driving continuous improvement? We are a growing custom materials and automotive services company seeking a Quality Control Supervisor to lead customer-facing and supplier quality initiatives. In this high-impact role, you will be the key link between our operations, customers, and suppliers—ensuring quality standards are met, maintained, and continuously improved. What You’ll Do: Customer Quality Leadership: Own and lead customer complaint resolution, including containment and corrective actions. Communicate effectively with customers regarding quality issues and solutions. Manage customer portals and ensure all required documentation is accurate and up to date. Customer Documentation Ownership: Take full ownership of customer-required documentation, including: PPAP (Production Part Approval Process) submissions. IPPAAR documentation. Customer-facing FMEA. PQCT documentation. IDS submissions. CAR (Corrective Action Request) responses. Additional documentation as required. You will partner with the Quality Engineer for technical data and support. Customer Audits: Lead all customer audits conducted at the facility. Serve as the primary point of contact for auditors. Coordinate audit preparation, schedules, and documentation. Present performance metrics and quality data. Ensure timely and effective closure of audit findings. Supplier Quality: Manage supplier corrective actions (SCARs). Monitor supplier performance and quality metrics. Identify and elevate supplier-related risks. What You Bring: Experience in quality supervision within a manufacturing environment (automotive preferred). Strong knowledge of quality systems, documentation, and customer requirements. Experience with PPAP, FMEA, and corrective action processes. Ability to manage customer and supplier relationships professionally. Strong problem-solving and analytical skills. Excellent communication and organizational skills. Ability to lead audits and present data confidently. Detail-oriented with a continuous improvement mindset. To ensure safety, drug screening and background check required. Key Success Metrics: Customer PPM (Parts Per Million) performance. Supplier PPM performance. Accuracy and timeliness of documentation. Customer audit results. Effectiveness of containment and corrective actions. Why Join Us: Competitive compensation paid Weekly. Comprehensive benefits (medical, dental, vision). Paid time off + 10 paid holidays. 401(k) with company match. Company-paid Life & STD insurance. Team-building events. $500 employee referral bonus. If you’re ready to take ownership of quality and make a direct impact on customer satisfaction—apply today! #J-18808-Ljbffr