UX Quality Specialist

About the Role We are looking for a UX Quality Specialist to help shape the future of digital and physical spaces within the cockpits of Ford and Lincoln vehicles. Working within a diverse cross‑disciplinary team, you will identify cabin control strategies and ensure that the solutions being designed and implemented exceed customer expectations. You will work under the leadership of the Customer Confidence & Centerstack team to support the Digital Experience Quality center of excellence. This role is hybrid (in‑office 4 days per week) in Dearborn, MI. What You’ll Do The ideal candidate will work under experienced Customer Confidence & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by: Collaborating with domain, program, and platform cross‑functional teams to deploy approved cabin control strategies. Serve as a key advocate for our integrated physical/digital strategy. Championing "glidepaths" for component strategies to ensure they align with current platform assumptions and long‑term goals. Reviewing customer feedback for new strategies and leveraging those insights to drive iterative improvements. Benchmarking competitive cabin control strategies for both digital and physical executions. Leverage AI tools where appropriate to synthesize data and inform insights. Reviewing cabin control strategies across domains for extensibility, proactively capturing issues, gaps, and opportunities for alignment. Supporting 3‑D prototyping and collaborating with other prototyping teams as needed to develop concepts. Championing the validation of display visibility and contrast through digital UI bench tests and vehicle assessments in the lab (VPEL). Document findings and collaborate with design teams to resolve issues. Possessing technical capabilities to flash software on benches and vehicles to support quality evaluations with human factors / driver distractions. Supporting the development of new tools and processes that enhance the efficiency and accuracy of quality assessments. Leverage AI tools where appropriate to enhance the tools capability. You’ll Have Bachelor’s degree in engineering, ergonomics, interactive design or equivalent. 3+ years of experience in user interface or user interaction design. 3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent. Excellent teamwork, leadership, interpersonal and communication skills required. Even Better, You May Have 4+ years of user interface or user interactive design experience. 2+ years usability testing experience. 2+ years concept validation experience. 2+ years LLM prompt engineering. 2+ years UX prototyping experience. Proficient with Figma, JIRA, and Microsoft Office. Skills Adaptability: Comfortable navigating changing demands and evolving deadlines in a fast‑paced environment. Self‑Starter: Highly organized with the ability to prioritize and manage multiple tasks with minimal direction. User‑Centric Mindset: A deep passion for User Experience (UX) and Customer‑Centered Design. Collaboration: Proven ability to work effectively within cross‑functional teams, maintaining high attention to detail and clear interpersonal communication. Benefits Immediate medical, dental, vision and prescription drug coverage. Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized backup child care and more. Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. Vehicle discount program for employees and family members and management leases. Tuition assistance. Established and active employee resource groups. Paid time off for individual and team community service. A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. Paid time off and the option to purchase additional vacation time. This position is a salary grade 8 and ranges from $115,000-$192,900. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, visit Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #J-18808-Ljbffr Ford Motor Company