Medical Assistant Registered (MA-R)

Job Description

Job Description

Description:

Earn a Sign-On Bonus (up to $3,000) when joining our team as a Registered Medical Assistant (MA-R)! 

Join a team that cares. Family Care Network is an independent, locally owned family medicine network caring for over 100,000 patients at 13 locations in Whatcom and Skagit County.

We offer an innovative, rewarding work environment that is built on patient-centered care, excellent customer service, and collaboration. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community.

We are seeking qualified candidates who can:

• Establish lasting and effective employee relationships in a team environment
• Communicate effectively
• Adapt to process and procedure changes
• Thrive and grow in a learning environment
• Previous medical office and/or phone triage experience is a plus.

Family Care Network is a part of the communities we serve, with a strong patient focus and fulfilling mission. Find your home in family medicine at Family Care Network!

Location: North Sound Family Medicine

City: Bellingham, WA

Position: Full Time 30-40 hours, Monday-Friday 8:00am-5:00pm (hours may vary), non-exempt (hourly)

Compensation: The full wage scale for a Medical Assistant (MA-R) is $21.19 - $32.51 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $3,000 when accepting a full-time position (0.75 - 1.0 FTE) or $1,500 when accepting a part-time position (0.5 - 0.74 FTE) ( Subject to payback clause ).

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Two Medical plan options
• Two Dental plans, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy.  You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.
Additional Benefits:

• Eligibility for FCN applicable bonuses
• Annual uniform allowance for clinical staff
• Reimbursement of renewal fees for required licensure for clinical staff

Job Summary

This position is responsible for providing quality patient care within appropriate scope of practice, while adhering to FCN company policies and standards. Actual duties are site specific and may include some or all the duties listed below.

Essential Job Functions

• Within appropriate scope of practice, perform limited procedures on those patients as delegated by sponsoring Provider. 
• Provides patients with support and/or treatment over the phone as directed by provider(s). 
• Perform delegated functions using established procedures, policies, guidelines, and standards per FCN standards and Washington State Dept of Health scope of practice guidelines. 
• Utilize clinical knowledge and critical thinking skills in delivering safe, effective and therapeutic care of the patient per FCN standards and protocols. 
• Under the direction of Providers, rooms patients, responds to patient phone and EMR messages, processes requests, refills (within protocols) and referrals in a timely manner.
• Assist Provider(s) as needed in procedures, visits and managing patient flow. 
• Consistently meets quality standards and compliance with FCN standards within appropriate scope of practice.
• Seeks assistance as needed and asks questions in a timely manner and to appropriate staff.
• Other duties as assigned may include some or all of the following:   Waived CLIA lab tests, Immunizations, Scribing, Diagnostic procedures/testing, Venipuncture, X-ray, Management of vaccines, Ordering/maintain supplies, Instrument processing.
• Additional duties as assigned. 

Knowledge, Skills & Abilities 

• Understand site specific flow, protocol & processes: Clinic specific processes are understood and followed, when uncertain will seek assistance.
• Demonstrates clinical understanding of providing care per standards, and within scope of practice. Critical thinking, triage assessment, problem solving, and documentation reflect consistent meeting of standards, are demonstrated in meeting passing score of random chart review as per scope of practice.
• Consistently meets the overall Clinical competency standards for EMR documentation.
• Accurately schedule, change and cancel appointments in EMR. 
• Competency in accessing information from applicable hospital’s EMR.
• Discern and maintain confidentiality.
• Models a positive work ethic and interpersonal friendly relations.
• Prioritize and multitask detailed projects with frequent interruptions.
• Solve problems, issues and concerns in a professional manner.
• Excellent computer skills and proficiency working with MS Word, and email.
• Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups. 
• Skills in subjective, objective, assessment, planning, and evaluation of patient care within appropriate scope of practice.
• Demonstrates competency in evaluating and assessing patients and effectively documents information in EMR based on visit type. 
• Answer questions regarding test results, disease process and general questions regarding health within appropriate scope of practice and/or as directed by provider. Defers to provider as appropriate.
• Meets standards as outlined on clinical competency review form.

Expectations

• Adheres to assigned work schedule (attendance and punctuality).
• Ensure timely renewal of State registration, licensure or certification, including acquiring and tracking required continuing education units (CEUs).

Education & Experience:

• High School Diploma or equivalent required.
• 2+ years MA-R experience.
• Active Washington State Department of Health Medical Assistant Registration (MA-R) in good standing.
• Acquire and maintain current BLS certification as per FCN BLS Policy.
• Medical office experience preferred.

Physical Requirements: While performing the duties of this job, the employee is occasionally required to: climb stairs; balance, stoop, kneel, crouch.  Employee is regularly required to: stand; walk and sit for long periods of time; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; talk or hear.  The employee must be able to lift and/or move up to 30 pounds. Specific vision abilities required include: close vision, peripheral vision, depth perception and the ability to adjust and focus.  The employee must be able to transfer patients safely physically.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer.