Gift Shop Attendant
MCR Hotels
Gift Shop Attendant
The Gift Shop Attendant will be responsible for providing a positive guest experience by executing flawless service to all guests of the gift shop. The ideal candidate for this role has great communication skills with a positive demeanor and the ability to multi-task and work well with others.
Primary Responsibilities:
- Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.
- Display merchandise in a neat, eye-appealing manner.
- Restock items as necessary, check expiration dates, and discard expired items.
- Keep storeroom neat and clean.
- Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required.
- Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.
- Follow checklist for opening and closing shop.
- Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.
- Report accidents, injuries, and unsafe work conditions to captain (manager).
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
- Additional duties as assigned by Captain (Manager)
Qualifications:
- High School Diploma/G.E.D. equivalent
- At least 1 year of related work experience
- Previous customer service experience preferred.
- Excellent administrative, interpersonal, organization, written and verbal communication skills
- Organizational skills and attention to detail
- Excellent communication skills both written and oral.
- Ability to multi-task and work in a fast-paced environment
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel
Position Offerings:
- Competitive Salary
- 401(k) Plan
- Health and Dental Insurance
- Paid Vacation
- Growth Potential
$17 - $18 per hour
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