Exhibitor Services Specialist - On-Site

Responsibilities Serve as a primary point of contact for exhibitors at show sites, delivering front-line support across a range of services Manage face-to-face, phone, and email inquiries with professionalism, accuracy, and empathy Provide proactive, consultative guidance to exhibitors regarding service options, pricing, and logistical best practices Support exhibitors through on-site order entry, product and service education, and troubleshooting Calculate and communicate material handling and outbound shipping charges Enter exhibitor data, order updates, and billing information accurately in Salesforce and related systems Pack and unpack show site equipment, maintaining clean and organized service desk and supply inventory Perform service desk functions including real-time order processing, payment collection, and invoice auditing Communicate complex logistical requirements in accessible, customer-friendly terms Ensure data accuracy, timely reporting, and compliance with company SOPs throughout the event lifecycle Collect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolution Demonstrate adaptability, composure, and collaboration during live event operations Requirements 1–3 years of customer service experience, preferably in trade shows, events, or logistics Strong verbal and written communication skills; capable of translating complex information clearly Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred Exceptional organizational and time management abilities, especially in high-pressure environments Demonstrated ability to resolve problems independently and with empathy Perform the department’s internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled. Comfortable with travel requirements (30% and above) and extended work hours during events Position requires overtime, including evenings, weekends and holidays High School Diploma required; college coursework or degree preferred Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork Act as a responsible ESOP owner by making decisions that benefit the client and company daily Provide exceptional internal and external customer service in accordance with Shepard’s Blue Diamond Customer Service Program #J-18808-Ljbffr Jobtailor