Retirement Operations Specialist (Employer Services)

Job Description

Job Description

The Teachers Retirement System (TRS) is the largest public retirement system in Georgia. TRS administers the fund from which teachers in the state’s public schools, many employees of the University System of Georgia, and certain other designated employees in educational-related work environments receive retirement benefits. TRS manages the retirement accounts of 262,000 active members, and pays a monthly benefit to 128,000 retired members and survivors. TRS retiree payroll is in excess of $4.7 billion dollars per year.
Don’t miss this opportunity to come work with us and help serve Georgia Educators! TRS is currently hiring for the following position:
Retirement Operations Benefit Specialist

*Candidates with strong accounting, math, banking, or finance backgrounds will excel in this role.*

**This position will be eligible for a telework arrangement.

Please note: telework arrangements may be delayed due to training. Please be prepared to be in the office up to five days a week, as training and your new position may require on-site presence.**

***The salary range is $45,000 - $47,500 depending on experience***

 

SUMMARY
Under general supervision of the division manager, the incumbent is responsible for daily tasks associated with processing monthly employer contribution files, conducting account audits, and assisting employers with TRS-related needs. The job requires a candidate who is detail-oriented, able to meet deadlines, and possesses strong analytical and customer service skills.

MINIMUM QUALIFICATIONS & EDUCATION
• College coursework in business and accounting, and one to three years of experience in a financial services or business environment, or an equivalent combination of education and work experience

PREFERRED ADDITIONAL QUALIFICATIONS
In addition to the minimum qualifications, preference will be given to those applicants that possess the following:
• Experience with qualified retirement plan administration
• Bachelor’s degree with business and accounting coursework

ESSENTIAL DUTIES & RESPONSIBILITIES
• Provide prompt, accurate, professional, and friendly customer service to internal and external contacts to assist with needs related to divisional work
• Manage high volume work queue to ensure agency standards for quality and timeliness are met
• Prepare correspondence for members and employers
• Add or update employer and member records in recordkeeping system
• Comply with all retirement system policies and procedures, and state and federal regulations
• Ability to work overtime as needed
• Perform other duties as assigned.

SPECIALIZED DUTIES & RESPONSIBILITIES
• Ensure all contributions are reported and posted each month, working with Information Technology staff, employers and external payroll preparation vendors
• Analyze, research and resolve reported member contribution and service credit discrepancies on a monthly basis
• Educate employers on applicable laws, policies and procedures to ensure accurate reporting
• Ensure member account audits are completed in accordance with agency and divisional policies
• Monitor and reconcile outstanding contribution payment variances
• Resolve demographic data discrepancies
• Perform account mergers and transfers

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Microsoft Office software
• Knowledge of basic accounting principles
• Skilled in oral and written communication
• Skilled in data analysis and problem resolution
• Ability to meet required deadlines
• Skilled in the operation of a personal computer and other office equipment
• Ability to navigate multiple computer screens while speaking with employers on the phone
• Ability to build and maintain effective working relationships with all levels of management, staff and external contacts
• Ability to maintain professional demeanor
• Ability to work independently or within a team environment

CORE COMPETENCIES
• Teamwork
• Customer Service
• Accountability
• Communication
• Judgment and Decision Making

EARN MORE THAN A SALARY! In addition to a competitive salary, TRS offers a generous benefit package, which includes a pension plan;401(k) with matching contribution; 13 paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED.
Candidates for this position are subject to a reference and a background check.
The Teachers Retirement System is an Equal Opportunity Employer

Company Description

TRS administers the fund from which teachers in the state's public schools, many employees of the University System of Georgia, and certain other designated employees in educational-related work environments receive retirement benefits. TRS offers a defined benefit plan, guaranteeing a monthly benefit - based on a member's final average salary and service - which is payable for the life of the member, and when applicable, transferable to a member's spouse or beneficiary.

Company Description

TRS administers the fund from which teachers in the state's public schools, many employees of the University System of Georgia, and certain other designated employees in educational-related work environments receive retirement benefits. TRS offers a defined benefit plan, guaranteeing a monthly benefit - based on a member's final average salary and service - which is payable for the life of the member, and when applicable, transferable to a member's spouse or beneficiary.