Customer Service Representative

Company Overview

Folger Gas is proud to be the oldest family-owned propane company in North Georgia. As a third-generation family business, we've spent decades building lasting relationships with the homeowners, businesses, and communities we serve. Our reputation has been earned through dependable service, knowledgeable employees, and a commitment to treating customers like neighbors.

When you join Folger Gas, you're joining a company that values hard work, teamwork, and taking care of both our customers and our employees. We believe that great service starts with great people, which is why we foster a supportive, collaborative work environment where team members are respected, trusted, and encouraged to grow.

As a well-established leader in the propane industry, we offer the stability of a long-standing business with the close-knit culture of a family-owned company. If you're looking for a place where your contributions matter, your work is appreciated, and you can build a long-term career, we'd love to meet you.

Position Summary

The Customer Service Representative serves as the first point of contact for customers and plays a critical role in supporting daily operations. Reporting to the Office Manager, this position helps coordinate communication between customers, service technicians, and delivery drivers to ensure a smooth customer experience.

The ideal candidate is organized, detail-oriented, and enjoys helping people. Success in this role requires strong communication skills, sound judgment, and the ability to manage multiple priorities while maintaining a high level of customer service.

Key Responsibilities

• Answer incoming phone calls and assist customers with questions, requests, and service needs
• Gather customer information and establish new accounts
• Schedule gas deliveries, service appointments, and other field operations
• Assist walk-in customers in a professional and friendly manner
• Process customer payments and maintain accurate payment records
• Balance daily cash and payment receipts
• Prepare and organize paperwork for deliveries, service work, and other office functions
• Communicate customer needs and service requests to technicians and delivery drivers
• Provide information regarding propane services and gas appliances offered by the company
• Support general office operations and administrative tasks as needed

Required Qualifications

• Previous customer service, administrative, office support, dispatching, or scheduling experience
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to multitask and manage competing priorities effectively
• Strong problem-solving and conflict-resolution skills
• Professional, patient, and customer-focused approach
• Ability to work collaboratively in a close-knit team environment
• Basic computer proficiency and ability to learn new software systems

Preferred Qualifications

• Experience scheduling service calls, deliveries, or field operations
• Experience handling customer payments and cash balancing
• Knowledge of propane, HVAC, utilities, home services, or related industries
• Ability to work independently and take initiative

Compensation, Benefits & More

Compensation: $15 - $16 per hour plus bonus

Benefits Include:

• Health Insurance (100% employer paid)
• Dental & Vision Insurance (50% employer paid)
• Life Insurance (100% employer paid)
• 401K
• Paid Time Off (PTO, vacation, and sick time)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Job Type: Full-Time

Location: Blue Ridge, Georgia (Onsite)