Customer Success Manager III

About Renaissance

When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

We believe that Customer Success is all about understanding your customers' desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance's business outcomes.

Territory: Ideally needing someone located in Southern CA, particularly Orange County, CA.

In this role as Customer Success Manager III, you will be responsible for:

• Manage a portfolio of customers independently; build strategic relationships and drive business outcomes

• Deliver a strong customer experience across the full lifecycle, including onboarding and adoption

• Partner with Sales to execute account growth strategies, including upsell and cross-sell opportunities

• Own risk identification and account health; proactively address churn and escalate as needed

• Lead complex customer success initiatives and serve as an escalation point for key accounts

• Ensure customers understand product value and drive ongoing engagement and adoption

• Gather customer feedback and share insights with Product to inform improvements

• Support product-related inquiries and coordinate with internal teams to resolve issues

• Act as a subject matter expert and mentor to internal teams as needed

Qualifications

For this role as Customer Success Manager III, you should have:

• 3-5 years experience in Customer Success required

• Strong understanding of the K12 education competitive landscape

• Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment

• Excellent CS strategy acumen with good business development and negotiating skills

• Strong interpersonal, written, presentation and oral communication skills

• Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers

Bonus Points

• Experience within a SaaS education company

Additional information

Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential.

Salary Range: $87,000-95,000. This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies.

#LI-Remote

Benefits for eligible US employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth

• Health Savings and Flexible Spending Accounts

• 401(k) and Roth 401(k) with company match

• Paid Vacation and Sick Time Off

• 12 Paid Holidays

• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

• Tuition Reimbursement

• Life & Disability Insurance

• Well-being and Employee Assistance Programs

Benefits listed apply to eligible U.S. employees in accordance with Renaissance's benefits eligibility criteria. Contractor and other non-employee roles are not eligible for Renaissance employee benefits.

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

Equal Opportunity Employer

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

For California Residents, please see our Privacy Notice for California Job Candidates here .

Reasonable Accommodations

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (View email address on click.appcast.io) .

Employment Authorization

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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