Member Service Representative
$16 per hourCrunch Fitness
About the Role The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth. Key Responsibilities Member Experience
Pay rate: $16.00
Shift: Days/Evenings/Weekends
Part-Time Website:
- Greet members and guests with professionalism and positive energy.
- Engage with members and assist with questions, services, and general support.
- Maintain a clean, organized, and welcoming front desk environment.
- Conduct facility tours and present membership options.
- Enroll new members and set up billing information.
- Schedule new member onboarding sessions.
- Check members in according to company procedures.
- Manage member accounts, updates, and inquiries.
- Answer phone calls, schedule tours, and provide accurate club information.
- Support retail sales and promote club amenities.
- Assist with light cleaning and maintenance reporting.
- Support group class check-ins and app assistance.
- Participate in team meetings and uphold Crunch's "No Judgments" philosophy.
- Outgoing, energetic, and customer-focused.
- Strong communication and problem-solving skills.
- Ability to work collaboratively in a fast-paced environment.
- Customer service, sales, or hospitality experience preferred.
- CPR/AED certification (or completion within 30 days of hire).
- High-energy, inclusive work environment
- Growth opportunities within a rapidly expanding brand
- Access to premium fitness facilities and innovative programming
Pay rate: $16.00
Shift: Days/Evenings/Weekends
Part-Time Website:
Vacancy posted 4 days ago
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