Informatics Instructional Designer I - AI Training & Cogito (Hybrid)

Informatics Instructional Designer I – AI Training & Cogito

Make a measurable impact where technology and healthcare meet. We are searching for a driven, collaborative Informatics Instructional Designer I – AI Training & Cogito to join our high-performing Clinical Informatics team. In this pivotal role, you will empower healthcare professionals with the knowledge and tools they need to master Epic and other cutting-edge clinical systems — ultimately advancing patient care across our entire organization.

Location: Spartanburg, SC (Hybrid)

Why SRHS?

You will join a mission-driven health system where innovation and compassion intersect. Every day, your work will support clinicians and staff as they navigate evolving technology — ensuring smooth workflows, confident end-users, and outstanding patient outcomes.

What You Will Do

You will lead the charge in designing, delivering, and supporting world-class end-user training for Epic and other key clinical systems. As a content and application expert, you will:

• Deliver high-impact training (classroom, virtual, self-paced) 50% of your time, equipping end users to excel in their roles.
• Develop engaging learning materials, including step-by-step guides, e-learning modules, quick start guides, and interactive demonstrations.
• Manage and optimize Epic training environments, ensuring alignment with live (production) workflows and functionality.
• Analyze, test, and troubleshoot workflows, collaborating with Clinical Informatics, IT, and Operations to ensure system changes are seamless and effective.
• Lead training for new hires and system updates, ensuring staff stays sharp and informed.
• Drive continuous improvement by evaluating training programs, identifying optimizations, and embedding 'best practice' workflows into user education.
• Serve as a key informatics liaison on projects and committees, ensuring training supports operational goals and project milestones.

What You Need to Succeed

Minimum Requirements

• o High School Diploma or equivalent with 5 years healthcare specific systems analyst/training experience
• o OR Associate's degree or healthcare specific certification/licensure with 1 year of IT/training experience
• Bachelor's degree preferred
• Preferred: Experience developing and delivering technical training (in-person and e-learning)
• Preferred: Familiarity with computer-based training tools (Camtasia, Captivate, uPerform, etc.)

Certifications (Epic-specific)

• Required (within timelines)
• Epic Application Curriculum Certification/Accreditation (within 90 days of hire)
• Epic Training Environment Build Accreditation (within 90 days of hire)
• Epic Clinical Informatics Certificate (within 6 months of hire)
• Preferred
• Epic Certification, Accreditation, or Proficiency in one or more Epic applications

What You Will Bring

• Passion for teaching, empowering, and supporting clinicians and healthcare staff.
• Strong understanding of clinical workflows and informatics principles — or a deep desire to learn.
• Exceptional communication and collaboration skills — you will partner with IT, Operations, and Clinical teams daily.
• Analytical and troubleshooting expertise to identify training needs versus technical issues.
• Flexibility and independence to manage multiple projects, pivot quickly, and think on your feet.

What You Can Expect

• A fast-paced, high-energy environment where technology drives healthcare transformation.
• Opportunities to lead training projects, shape workflows, and influence system adoption across the organization.
• Work that blends hands-on training, informatics expertise, and cross-team collaboration.
• A chance to grow your Epic certifications and informatics skills alongside a dynamic team.

Physical Requirements

• Ability to sit or stand for extended periods (for computer-based work and classroom training).
• Strong hand-eye coordination, manual dexterity, and visual acuity to manage complex technical environments.
• Ability to think clearly and adapt quickly in high-volume, high-pressure settings.

Ready to make a difference?

Join SRHS and help shape the future of healthcare technology — empowering care teams, improving workflows, and enhancing lives.

Life in Spartanburg

Nestled in the scenic foothills of the Blue Ridge Mountains, Spartanburg offers an exceptional quality of life, affordable living, and a welcoming community. Enjoy a vibrant downtown with local restaurants, art galleries, and live music, plus easy access to outdoor activities such as hiking, cycling, and nearby lakes. Spartanburg is home to seven colleges and universities and provides quick access to Greenville, Asheville, and Charlotte.