Administrative Hearing Officer - Unemployment Appeals

Open Until Filled

GENERAL DESCRIPTION:

Are you a strong communicator who enjoys analyzing information, solving complex problems, and making fair, well-reasoned decisions? The State of Wyoming is seeking a detail-oriented and analytical Administrative Hearing Officer – Unemployment Appeals to join our team in Casper, Wyoming!

In this role, you'll play an important part in ensuring fairness and due process within Wyoming's unemployment insurance system. You'll conduct impartial administrative hearings, evaluate testimony and evidence, research applicable laws, and prepare written decisions that impact individuals and employers across the state.

This is an excellent opportunity for someone with strong writing, critical thinking, and decision‑making skills who enjoys working independently while being part of a supportive team. Experience in legal support, administrative hearings, investigations, compliance, human resources, or similar fields can provide a strong foundation for success in this position.

You'll join a small, dedicated team that values professionalism, collaboration, and public service. If you're looking for meaningful work where you can apply your analytical skills, continue learning, and make a difference in Wyoming, we encourage you to apply!

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work‑life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE!

Want to see the full value of your compensation beyond salary?

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Why Casper?

Casper is home to iconic landscapes waiting to be explored, touchable history waiting to be experienced, amazing food waiting to be devoured and endless things to do around every corner. Discover why some things can't be explained, only experienced; that's WY!

Human Resource Contact: View phone number on click.appcast.io

ESSENTIAL FUNCTIONS:

• Conduct Administrative Hearings: Lead fair and impartial unemployment insurance appeal hearings by phone or in person, ensuring all parties have an opportunity to present testimony, evidence, and relevant information.
• Evaluate Evidence and Testimony: Review case files, assess witness testimony, analyze documentation, and identify relevant facts to make objective, well-supported decisions.
• Research and Apply Laws: Interpret and apply Wyoming statutes, administrative rules, regulations, and applicable legal precedent when evaluating unemployment insurance appeals.
• Prepare Written Decisions: Draft clear, accurate, and legally sound decisions that explain findings of fact, applicable laws, and the reasoning supporting each determination.
• Review Complex Employment Issues: Evaluate matters involving unemployment benefit eligibility, employment separations, wage disputes, employer taxes, and worker classification.
• Manage Cases and Deadlines: Independently organize hearing schedules, case documentation, research, and written decisions while meeting established state and federal timeliness requirements.
• Maintain Professionalism and Impartiality: Facilitate respectful hearings, communicate effectively with claimants and employers, and maintain confidentiality and neutrality throughout the appeals process.
• Collaborate and Continuously Improve: Work closely with fellow hearing officers and division staff, participate in training and professional development, and contribute to improvements in hearing procedures and operations.

KNOWLEDGE:

• Strong analytical and critical thinking skills, with the ability to evaluate complex information, identify relevant facts, and reach well‑reasoned conclusions.
• Excellent written communication skills, including the ability to prepare clear, concise, accurate, and well‑organized decisions and reports.
• Strong proofreading and attention-to-detail skills to ensure accuracy and consistency in written documents.
• Ability to interpret, understand, and apply laws, regulations, policies, and procedures.
• Strong verbal communication and active listening skills, including the ability to ask thoughtful questions and facilitate professional discussions.
• Ability to remain objective and impartial when evaluating conflicting information or differing perspectives.
• Excellent organizational and time management skills, with the ability to independently manage multiple cases, priorities, and deadlines.
• Sound judgment, problem-solving skills, and the ability to make decisions based on evidence and established guidelines.
• Ability to handle sensitive or confidential information with professionalism and discretion.
• Ability to work independently while maintaining positive and productive relationships with team members.
• Proficiency with Google Workspace and Microsoft Office applications for document preparation, case tracking, communication, and daily workflow management.
• Willingness to learn and apply new laws, procedures, and administrative hearing practices.

MINIMUM QUALIFICATIONS:

Education: Bachelor's Degree (typically in Business)

Experience: 0-3 years of progressive work experience (typically in Business)

OR Education & Experience Substitution: 4-6 years of progressive work experience (typically in Business)

Certificates, Licenses, Registrations: None

NOTES:

• FLSA: Non-Exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
• Offers of employment will be contingent upon the successful completion of a background check.
• For the Veteran's preference consideration, supporting documentation must accompany your application.
• This position is eligible for part-time teleworking and is subject to the State of Wyoming telework policy.

053-WorkforceServices - Administration - Unemployment Insurance

URL:

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Human Resource Contact: View phone number on click.appcast.io