Service Advisor

New Motors Ford - Service Advisor New Motors has been a staple in the Erie community since opening on Peach street in 1971. Job Summary We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience. Responsibilities Greet customers in a friendly and professional manner Listen to customer concerns and clearly explain the services needed Provide accurate and timely updates to customers on their vehicle's status Write detailed repair orders based on customer concerns and technician diagnoses Schedule service appointments and ensure efficient workflow in the service department Recommend maintenance services based on the manufacturer's guidelines and customer history Maintain accurate customer and vehicle records in the dealership's system Ensure all repair orders are complete and properly documented for warranty claims and audits Coordinate with technicians and parts departments to ensure timely completion of repairs Act as a bridge between the customer and the service team to facilitate clear communication Benefits Competitive compensation package, ranging from $60,000 to $90,000 per year Health, dental, and vision insurance including Employer Match 401(k) retirement plan Paid time off and holidays Employee discounts on vehicle purchases and services

• 401k with match
• Robust medical benefits with MAJORITY match contributed from ownership- Newly renovated facilities

About the Company New Motors Ford is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Ford vehicles and services to our customers. Our state-of-the art facility and experienced team make us the go-to destination for Ford enthusiasts in the area. #J-18808-Ljbffr Hireology