Senior Manager, Patient Engagement Liaison - West

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! Job Description The Role Genmab is seeking a compassionate, highly motivated Senior Manager, Patient Engagement Liaison to join our growing Patient Services team. In this role, you will support and guide patients, care partners, and clinical practice teams throughout each patient’s treatment journey. As a key point of contact, you will provide education, resources, and personalized support to help optimize the overall patient experience. This is a unique opportunity to play a meaningful role in transforming cancer care while working alongside a collaborative, mission-driven team. About Genmab Patient Services Genmab Patient Services is at the cornerstone of our commitment to patients. We are building innovative partnerships and solutions to deliver transformative support programs aligned with our groundbreaking oncology portfolio. Our team provides omnichannel support and patient access services, leveraging technology, workforce excellence, and strong engagement to improve the delivery of life-changing medications. This role is for our West territory, which encompasses the following states: Alaska, Washington, Oregon, California, Nevada, Idaho, Montana, Wyoming, Utah, Arizona, Colorado, New Mexico, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, and Hawaii Responsibilities Assess and tailor support based on individual patient needs, including disease state, demographics, and treatment stage Communicate effectively with patients and care partners, meeting them where they are in their treatment journey Coordinate across multiple stakeholders, including: Care partners and clinical practice staff Internal teams such as Patient Access Specialists and Field Reimbursement Managers Track and document patient journeys in CRM systems, including needs, sites of care, and dosing schedules Conduct timely follow-ups with patients and care partners Develop and maintain deep knowledge of Genmab products and associated disease states Educate patients and care partners with accurate, up-to-date clinical information Complete and maintain required Adverse Event and Pharmacovigilance training Requirements Native Spanish speaker required, with ability or willingness to enhance medical Spanish proficiency Bachelor of Science in Nursing (BSN) required; Master’s degree (Science, Business, or Public Health) preferred Minimum 6+ years of clinical oncology experience Nurse navigation and/or OCN certification preferred Pharmaceutical or patient support program experience preferred, including: CRM systems and virtual telephony Motivational interviewing Patient/nurse support program delivery Proven experience in patient interaction and delivering exceptional patient experiences Skills & Competencies Strong communication, interpersonal, and listening skills Ability to explain complex clinical information clearly and empathetically Critical thinking and problem-solving in a healthcare environment Demonstrated leadership and ability to influence across stakeholders High level of organization and time management Compassion and emotional intelligence, especially when working with late-stage patients and their care partners Additional Requirements Ability to travel domestically up to 40%, including overnight travel Ability to work in both remote and office-based environments For US based candidates, the proposed salary band for this position is as follows: $144,400.00---$216,600.00 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives. When you join Genmab, you’re joining a culture that supports your physical, financial, social, and emotional wellness. Within the first year, regular full-time U.S. employees are eligible for: 401(k) Plan: 100% match on the first 6% of contributions Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance Voluntary Plans: Critical illness, accident, and hospital indemnity insurance Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you’re in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO®) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com). Please note that if you are applying for a position in the Netherlands, Genmab’s policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract. Genmab is an international biotechnology company with a core purpose guiding its unstoppable team to strive towards improving the lives of patients through innovative and differentiated antibody therapeutics. For more than 20 years, its passionate, innovative and collaborative team has invented next-generation antibody technology platforms and leveraged translational research and data sciences, which has resulted in a proprietary pipeline including bispecific T-cell engagers, next-generation immune checkpoint modulators, effector function enhanced antibodies and antibody-drug conjugates. To help develop and deliver novel antibody therapies to patients, Genmab has formed 20+ strategic partnerships with biotechnology and pharmaceutical companies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO™) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with locations in Utrecht, the Netherlands, Princeton, New Jersey, U.S. and Tokyo, Japan.