Automotive Internal Service Advisor

Automotive Internal Service Advisor

Ourisman Automotive Group is seeking a detail-oriented and organized Internal Service Advisor responsible for managing all internal repair orders, dealership vehicle reconditioning, warranty claim processing, and internal billing. This role serves as a key liaison between technicians, parts, used car management, accounting, and service leadership to ensure timely, accurate, and compliant documentation and workflow.

Open, manage, and close all internal repair orders for dealership-owned, company, demo, and loaner vehicles

Coordinate used car inspections, reconditioning, and mechanical repairs

Track reconditioning status and ensure vehicles meet frontline-ready timelines

Ensure proper labor op coding, parts posting, and documentation on all internal ROs

Maintain reconditioning logs, internal service reports, and cost summaries

Review repair orders for accuracy prior to billing

Submit and track warranty and internal claims

Resolve rejected or unpaid claims

Communicate timelines and approvals with technicians, parts, and management

Partner with accounting on internal billing accuracy

Previous experience as a Service Advisor, warranty or in a similar role in the automotive industry is preferred.

Excellent communication and interpersonal skills, strong organizational abilities, high attention to detail and a customer-oriented approach.

Familiarity with automotive service software, DMS and Microsoft Office Suite.

Basic understanding of automotive systems and repair procedures.

Ability to manage multiple priorities

Health, dental, and vision insurance

Life insurance options

Short-term and Long-term disability insurance

401(k) plan with company match

Paid time off and holiday leave

Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.