BOH/Broil/Cook/Line Cook

TGI Friday's #2442

1695 Pleasant Hill Road


Duluth, GA 30096

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OB TITLE: Cook

OPERATING GROUP: TGI Friday's USA

FUNCTION: Operations

DATE/REVISION DATE: May 2012


REPORTS TO (TITLE): Kitchen Manager

Role Purpose

To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities


and plate presentation. To ensure that all prepared food meets TGI Friday's standard of excellence.

Key Responsibilities & Accountabilities
• Ensures that all prepared food meets TGI Friday's standard of excellence, follows recipe requirements,


and adheres to product sensitivity and plate presentation guidelines.
• Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high


quality and consistent product.
• Keeps entire kitchen clean; stocks and sets up rotation.
• Keeps prepared food continuously moving out of the kitchen.
• Communicates ticket times and potential problems with the service staff, kitchen staff and Managers.
• Completes assigned prep work for stocking and set up of station. Breaks down and cleans station


thoroughly every day.
• Requisitions products on a timely basis. Operates and maintains equipment properly.
• Cleans and sanitizes throughout the shift.
• Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all


products. Obtains Manager signature on all products.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of


significance and takes prompt corrective action where necessary or suggests alternative courses of


action which may be taken.

Key Decisions

Influences:
• Guest Experience
• Following and enforcement of standards of cleanliness and presentation
• Management of inventory

Measures of Success
• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Food quality and cost
• Cleanliness and sanitation

Qualification Requirements
• Must be able to perform multiple tasks, while maintaining required standards of
• operation, in daily activities.
• Must also be able to perform duties that ensure Guest satisfaction.
• Must produce items exactly according to recipe to ensure Guest satisfaction and control food costs.
• Must follow food handling and sanitation procedures to control food costs and ensure Guest and


Team Member safety. Ensures positive Team Member morale.
• Must be able to read Guest orders
• Must be able to hear kitchen, window person and/or Manager requests in the midst of loud


background noise
• Must be able to frequently lift and carry up to 70 lbs

THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging


service
• Understands how their role impacts the guest
• Displays a caring attitude towards guests.
• Contributes to the guest experience through knowledge of job and products
• Demonstrates a service attitude by providing support to those who are directly serving the guest
• Consistently follows recipe directions to provide quality food that meets the guests' expectations
• Handles special requests in a responsive and positive way
• Utilizes customer feedback to provide a better guest experience

COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and


productive
• Pays close attention to guests' and coworkers' special requests to ensure accuracy
• Responds positively to conflict situations and works to find appropriate solutions
• Keeps interaction positive and productive; avoids conveying negative messages
• Shares information with others to raise awareness of potential needs and concerns
• Listens carefully and attentively to others without interrupting
• Asks thoughtful questions to ensure proper understanding of the message being conveyed
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace
• Shows guests and team members that he/she genuinely enjoys the job
• Displays passion, energy and pride in doing the job right
• Exhibits ability to learn the craft and a desire to continue to develop and grow.
• Works with a strong sense of urgency and drive; pushes for quick, yet accurate results
• Focuses on the way he/she approaches a task, not just the task itself
• Takes independent action to improve existing systems and processes
• Enthusiastically promotes the TGI Friday's brand and menu items

RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and


delivers quality results
• Arrives on time and ready to work dressed in proper uniform
• Attends all required shift meetings and is prepared to contribute
• Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality


standards
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory)
• Balances speed of production with accuracy and quality
• Responds to complaints about food quality issues by owning the situation and solving the problem


quickly and properly
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and


actions

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and


will happen and handles uncertainty in a calm, controlled manner
• Addresses daily challenges and obstacles with confidence and a positive attitude
• Handles multiple tasks without becoming visibly overwhelmed or flustered
• Easily adjusts to meet changing demands and new responsibilities
• Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift
• Maintains an even-tempered demeanor even in stressful situations
• Responds calmly to problems and controls emotional reactions
• Handles him/herself in a professional manner at all times

TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone


pitches in and gets along
• Recognizes the importance of working together to accomplish goals
• Actively promotes cooperation, respect, and acceptance of all team members
• Establishes positive and supportive working relationships with all team members to maintain a


productive environment
• Takes on additional responsibilities to ensure proper coverage during rush periods
• Reaches out to team members when necessary to ensure timely completion of all tasks
• Takes advantage of opportunities to set an example for new or inexperienced team members