Campus Operations Specialist LaPlata Campus

Position Summary

Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America's top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The individual in this position is a power user of the college's scheduling software and is responsible for assignment of space for all meetings and events at the La Plata Campus. The Campus Operations Specialist is responsible for the planning and execution of successful external and internal events, under the framework of college values, policy and procedures. In addition, this position actively supports the activities of campus operations by seeking out efficiencies, contributing to positive and professional communication, and striving to ensure the delivery of a campus ready environment on a daily basis. The coordinator is a key resource on campus and is called to develop and maintain cooperative relationships with diverse range of internal and external stakeholders and works closely with other college campus operations team members.

Work schedule:

• Tuesday - Friday: 11:30am to 8:00pm (30 minute lunch)
• Saturday: 8:00am - 5:30pm (30 minute lunch)

The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

Specific Duties and Responsibilities

Campus Operations & Schedule Coordination (50%)

• Exemplary customer service to all who communicate and visit campus
• Responsible for maintaining up-to-date technical knowledge of the scheduling software program to effectively support the office.
• Responsible for accurate data entry regarding event logistics
• Responsible for creating the weekly Tie Down document and disseminating that to appropriate teams to support event set-ups and needs
• Prepare and post directional signs as needed.
• Prepare Daily Room signs for the campus as needed
• Responsible for scheduling ticket system and triages all requests for events, classroom changes, and other scheduling needs and routes appropriately to other members of the Campus Operations team

Facilities Support (40%)

• Assist in the set-up and arrangement of facilities for a wide variety of functions (e.g. meetings, conferences, seminars, picnics, banquets, graduation or other special functions)
• Assists the Operations and Maintenance staff as requested
• Supports the campus security staff through general observation
• Assists Public Safety in the evacuation of buildings during emergencies, such as hazardous weather, fire alarm activation and closure of the campus for any reason
• Reports safety/security hazards to the appropriate personnel for remedial action

Technical Support (10%)

• Communicates any issues or technical problems with the IT department and seeks to resolve those issues
• Enters Help Desk tickets that cannot be handled over the phone into the Help Desk Management system ensuring that all appropriate information is taken from the user and entered into the system so that the service request can be completed quickly and efficiently
• Provides basic level face-to-face end users training for the proper operation of computer, phone and audiovisual equipment for event management

Additional Duties:

• Performs other related duties as assigned.

Minimum Education and Training

• Associates degree preferred or related work experience
• Three years business office or professional experience
• Basic computer applications knowledge to include Microsoft Office products
• Familiarity with conference support technology such as Smart podiums, projectors, microphones, etc.
• Excellent communication skills, verbal and written
• Strong organizational skills with attention to detail
• Must be able to work without close supervision
• Ability to manage various college personnel and services
• Must be willing to attain the highest level of customer satisfaction in working with the public
• Ability to maintain a flexible schedule
• Must have a valid driver's license

Minimum Qualifications and Standards Required

• Excellent computer and technology skills; preferred Astra Scheduling software experience
• Excellent oral, written, and interpersonal skills required
• College environment work experience preferred
• Strong organizational skills
• Ability to work efficiently without close supervision
• Ability to work well under pressure and multi-task
• Ability to work well with diverse groups
• Ability to maintain a flexible schedule

Physical Demands

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. The Campus Operations Specialist may experience the need to move about the campus as events occur or technology-related calls are placed to the specialist.

Work Environment

Work is performed in a relatively safe, and secure work environment.

General Employment Information

The College of Southern Maryland is an Equal Opportunity Employer.

Background Checks

The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.

Conflict of Interest policy

No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with his or her duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full-time college employee who also holds a full-time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full-time positions. Full-time employees must promptly disclose in writing, on a form available from the Human Resources Office, to the college all other full-time employment or its equivalent in independent consulting.

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