Remote Specialist

Remote Specialist

We are seeking a detail-oriented and proactive Remote Specialist to support in-office physician pharmacy dispensing communication. This role focuses on managing collection-related communications, coordinating documentation, and ensuring smooth remote access to clinic systems. The ideal candidate will bring a strong understanding of pharmacy billing and collections processes and be comfortable working across multiple clinic EMR platforms.

Key Responsibilities:

• Respond promptly and professionally to all collections-related ezMessages associated with in-office physician pharmacy dispensing.
• Manage status updates, documentation requests, and follow-up communications to ensure timely resolution of collections inquiries.
• Review and track outstanding requests, maintaining accurate records and clear communication with internal teams and clinic staff.
• Coordinate with clinics to obtain required documentation or clarification related to collections matters.
• Identify and escalate technical issues encountered when remoting into clinic systems, reporting all access or connectivity issues to the IT team in a timely manner.
• Maintain compliance with internal procedures, privacy standards, and applicable regulations while handling sensitive financial and clinical information.
• Collaborate with cross-functional teams to support efficient workflows and minimize delays in collections processes.

Qualifications and Experience:

• High School Diploma
• Previous experience in pharmacy billing, collections, or revenue cycle support preferred.
• Working knowledge of pharmacy dispensing workflows and collections practices.
• Experience navigating and working within various clinic EMR systems.
• Strong organizational skills with the ability to manage multiple tasks and follow-ups simultaneously.
• Excellent written communication skills, with attention to detail and professionalism.
• Comfortable working in a remote-access environment and troubleshooting basic system navigation issues.
• Ability to escalate issues appropriately and work collaboratively with IT and operational teams.

Financial Responsibility: No

Management / Supervisory Authority: No

Physical Requirements: The physical requirements listed are representative of those necessary to perform the essential functions of the position. Depending on the role, employees may be required to sit, stand, walk, reach, handle or operate equipment, and occasionally bend, stoop, kneel, crouch, crawl, or lift and/or move up to 25 pounds. Reasonable accommodation will be provided to qualified individuals with disabilities, as required by applicable law, to enable them to perform the essential functions of the position. External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation as determined on a case-by-case basis.

Standard Specifications: This job description describes the general nature and level of work and is not intended to be an exhaustive list of all duties, responsibilities, or requirements. Duties and responsibilities may change based on business needs. Employees may be assigned other job-related duties as needed.

This description does not create an employment contract, express or implied, or alter an at-will employment relationship, where applicable.

Equal Employment Opportunity: Advanced Rx Management LLC is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics under applicable federal, state, or local law. We provide reasonable accommodation to qualified individuals with disabilities and for other legally protected needs, as required by applicable law.