Collections Analyst

Collections Specialist

Required Skills & Experience• 3-5+ years of collections, credit, AR analysis, loan processing, insurance claims, or other investigative/account research experience • Strong analytical and critical thinking skills • Experience researching unpaid invoices, payment discrepancies, deductions, or account issues • Ability to identify root causes and resolve complex payment problems • Self-starter who can manage assigned accounts with minimal supervision • Professional communication skills (written and verbal) • Intermediate Excel experience (reporting, filtering, sorting, spreadsheets) • Comfortable managing 300-400 accounts/invoices at a time • Experience working directly with customers regarding account status and payments

Nice to Have Skills & Experience• Construction, project-based billing, or project invoicing experience • Lien waiver, notice, or construction collections experience • Oracle ERP experience • HighRadius experience • PowerCollect experience • Insurance claims investigation background • Banking, lending, collections analysis, or loan research background

Job Description• Research unpaid invoices and determine root causes of payment delays • Manage collections efforts for project-based invoices • Review lien notices and supporting project documentation • Run and maintain Excel reporting • Follow up with customer accounts and resolve outstanding balances • Partner with internal operations teams to investigate payment issues • Maintain detailed notes and account documentation • Prioritize workload across an assigned account portfolio