Project Manager/Business Analyst

Project Manager / Business Analyst (PM/BA)

The PM/BA will oversee and manage IT projects, ensuring timely delivery and alignment with NYCDOE goals. This role involves both project management and business analysis responsibilities.

Key duties include:

• Project Management: Lead and manage complex IT projects, ensuring timely delivery, adherence to contract requirements, and achievement of project goals.
• Collaboration & Communication: Collaborate with clients, cross-functional teams, and stakeholders to define project scope, objectives, and deliverables. Develop and maintain project plans, timelines, and resource allocation.
• Risk & Issue Management: Identify, document, escalate, and address risks and issues via DIIT's approved processes and systems.
• Documentation & Reporting: Draft, develop, and document project process flows, communication strategies, and status updates. Archive all relevant documentation and manage supporting documents for audit-related activities.
• Stakeholder Liaison: Liaise with schools, Borough Technology Directors, Service Desk, DeviceHub, DAAP, and various technical teams to seek and provide resolutions to stakeholders.
• Data Analysis: Work with relevant partners to help with data analysis and report analysis as required.
• Invoice Fulfillment: Review, manage, QA, and prepare supporting documents for invoice fulfillment for senior leadership signoffs and approvals for payment.

Minimum Requirements:

• 6+ years of Project Management and Business Analysis experience.
• 5+ years of experience in customer service and client-facing roles.
• 6+ years of experience documenting project deliverables.

Skills:

• Proficiency with Microsoft Office (Word, Visio, Excel, Project).
• Strong communication skills.
• Detail-oriented with a focus on process and quality.