Patient Navigator Supervisor

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16794
Department: Public Health Services
Division: Community Health & Wellness
Opening Date: 06/11/2026
Closing Date: 8/31/2026 11:59 PM Central


Position Description
About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Our Values:

HCPH embraces a foundation of progressive work anchored by the department's cornerstone values guiding our work to improve the community's health and well-being.
• Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.
Position Overview :

Under general direction, the Patient Navigator Supervisor provides operational and functional oversight for Patient Navigator services across Harris County Public Health clinical sites and mobile units. This position standardizes workflows, ensures documentation quality and service fidelity, coaches and develops staff, monitors performance metrics, and strengthens coordination with clinic teams, co-located programs, and community partners. The Supervisor serves as the program lead for patient navigation operations, promoting timely screening, warm handoffs, closed-loop referrals, and effective resolution of non-medical barriers that affect access to care and continuity of services.
Duties & Responsibilities:

• Supervise, coach, and support Patient Navigators across assigned sites; conduct regular one-on-one check-ins, case reviews, and team meetings to reinforce expectations, build skills, and address performance issues.
• Standardize and monitor navigation workflows, including patient identification, screening processes, referral pathways, warm handoffs, closed-loop follow-up, and documentation requirements across fixed and mobile sites.
• Strengthen and maintain the Community Resource Directory and referral relationships by coordinating with internal programs, HPCC partners, and external community organizations to improve service access and referral quality.
• Review charts, notes, and work queues to ensure documentation quality, timely follow-up, and compliance with program standards, privacy requirements, and operational protocols.
• Monitor and analyze program performance indicators, including screening completion, referral volume, warm handoff rates, service connection outcomes, timeliness, and documentation compliance; prepare summaries and reports for leadership.
• Serve as the escalation point for complex cases, unresolved barriers, cross-site workload balancing, and coordination issues involving clinic operations, co-located programs, or community partners.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call View phone number on click.appcast.io or email


This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements
Education :

• Bachelor's degree in Social Work, Psychology, Public Health, Health Administration, or related field.

Experience:

• At least two (2) years of experience in patient navigation, case coordination, community health, care management, or a related health or human services setting.
• At least one (1) year of lead, supervisory, or program coordination experience.
• Experience working with undeserved, low-income, culturally diverse populations.

Licenses/Certifications:

• Valid Texas Driver's License.

Knowledge, Skills and Abilities:

• Knowledge of patient navigation, care coordination, community resource linkage, and social drivers of health workflows in a clinical or public health setting.
• Ability to supervise, coach, and develop staff while maintaining accountability for quality, timeliness, and service standards.
• Ability to analyze workflow, monitor performance data, identify gaps, and implement process improvements across multiple service locations.
• Strong interpersonal, written, and verbal communication skills, including the ability to collaborate effectively with providers, clinic staff, leadership, and community partners.
• Ability to manage sensitive situations, exercise sound judgment, and escalate safety, clinical, or operational issues appropriately.
• Working knowledge of health record documentation practices and Microsoft Office applications.

Core Competencies:
• Data Analytics and Assessment Skills : Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Policy Development and Program Planning Skills : This competency focuses on developing, implementing, and improving policies, programs, and services that support effective public health strategies and improve community health outcomes.

• Communication Skills : This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills : This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills : This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills : This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.
• Management and Finance Skills : This competency focuses on managing human and financial resources, promoting equity and collaboration, and optimizing organizational performance to support effective public health programs.
• Leadership and Systems Thinking Skills : This competency focuses on aligning stakeholders, fostering innovation, and managing change to implement effective public health initiatives that strengthen community health.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications

Preferences
Education:

Master's degree in Social Work, Psychology, Public Health, Health Administration, or related field.

Experience :

-Experience using electronic health record (EHR) system.

Language :

-Bilingual English/Spanish.

General Information
Position Type and Typical Hours of Work:

• This is a full time position, 40 hours per week.
• May be required to work outside normal business hours as operational needs require.
• Travel across Harris County sites is to be required to support staff, operations, training, meetings, and workflow monitoring.

Work Environment:

• This position operates in community clinic, mobile, office, and occasional field settings and routinely uses standard office equipment.

Physical Demands:

• Frequently required to sit, stand, bend, communicate, and use manual dexterity. May occasionally lift or move up to 20 pounds.

Work Location:

• Harris County Public Health: 1111 Fannin St. Houston, Texas, 77002.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01


Which of the following best describes your highest level of education completed as it relates to this position?

• High School or Equivalent
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• N/A; No Degree

02


If you selected a degree in response to the previous question, which of the following disciplines best relates to your degree most relevant to this position?

• Psychology
• Social Work
• Public Health
• Health Administration
• Other Related Field
• Non-Related Field
• N/A; No Degree

03


Which of the following best describes your verifiable experience in patient navigation, case coordination, community health, care management, or a related health or human services setting.(To be considered, the qualifying experience must be documented in your application's employment history)

• Less than one (1) year.
• Two (2) years or more.
• I do not have this experience.

04


Please provide details about your verifiable experience in patient navigation, case coordination, community health, care management, or a related health or human services setting.DO NOT USE "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) roles, (b) types of organizations, (c) scope of duties and responsibilities, (d) employment dates (ex. MM/YYYY to MM/YYYY). If you do not have this experience, please type "None" in the space provided.
05


Which of the following best describes your verifiable experience in working with undeserved, low-income, culturally diverse populations.(To be considered, the qualifying experience must be documented in your application's employment history)

• Less than one (1) year.
• One (1) year or more.
• I do not have this experience.

06


Please provide details about your verifiable experience in working with undeserved, low-income, culturally diverse populations.DO NOT USE "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) roles, (b) types of organizations, (c) scope of duties and responsibilities, (d) employment dates (ex. MM/YYYY to MM/YYYY). If you do not have this experience, please type "None" in the space provided.
07


Which of the following best describes your verifiable experience in lead, supervisory, or program coordination experience.(To be considered, the qualifying experience must be documented in your application's employment history)

• Less than one (1) year.
• One year or more.
• I do not have this experience.

08


Please provide details about your verifiable experience in lead, supervisory, or program coordination experience..DO NOT USE "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) roles, (b) types of organizations, (c) scope of duties and responsibilities, (d) employment dates (ex. MM/YYYY to MM/YYYY). If you do not have this experience, please type "None" in the space provided.
09


This role requires a Valid Driver's License (Texas upon hire). Do you have a Valid Driver's License?

• I have a valid Texas driver's license.
• I have a valid driver's license from another state but can obtain a Texas license upon hire.
• I do not have a valid driver's license.

10


Which of the following best describes your verifiable experience in using electronic health record (EHR) system..(To be considered, the qualifying experience must be documented in your application's employment history)

• Less than six one (1) year.
• One (1) year or more.
• I do not have this experience.

11


Are you bilingual in English and Spanish? If yes, what is your level of proficiency in Spanish?

• Yes, I am fluent in Spanish (speaking, reading, and writing).
• Yes, I am proficient in conversational Spanish only.
• Yes, I have basic knowledge of Spanish.
• No, I am not bilingual in English and Spanish.

Required Question