Senior Help Agent Manager — Slack & Trailhead
Salesforce
Salesforce is seeking a Senior Help Agent Manager for Slack & Trailhead in Washington, DC. You will own resolution-rate performance for Slack and Trailhead, partnering with Product, Engineering, and Customer Success to drive measurable improvements and roadmap-priority decisions. This role sits within the Help Agent Management team under Digital Success Data & AI. You will lead data-driven initiatives, manage agent skills, and collaborate with Slack/Trailhead teams to optimize self-service #J-18808-Ljbffr Salesforce
Vacancy posted 4 days ago
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