Customer Service Representative

divh2Customer Service Representative/h2pDo you have excellent Customer Service skills and Dispatch experience? If so, then we have the job for you!/ppCWS is a leading provider of waste management services throughout South Carolina, Georgia, Tennessee, Virginia, and Florida. We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. Our exceptional customer service team helps deliver satisfaction to our clients throughout our footprint. If you are passionate about helping others and seeking a challenging and interesting position, apply today!/ppThe Customer Service Rep will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. In addition to setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashion./ppPosition Summary:/ppRespond to and resolve customer service inquiries, requests or complaints; work directly with sales personnel to maintain customer accounts as necessary./ppMinimum Requirements:/ppEducation: High School Diploma, GED and/or equivalent work experience/ppYears of Experience: One year of customer service experience/ppPreferred: 6-12 months experience with company procedures, products and service, and experience working in a team environment/ppLanguage: Proficient in speaking English/ppPrimary Duties and Responsibilities:/pulliRespond effectively and courteously to customer service inquiries, requests or complaints. Return all customer calls in a timely manner/liliNotify the appropriate personnel to handle the customers problems and concerns/liliResearch and resolve issues in a timely manner/liliReview daily reports with the Customer Service Manager/Office Manager/liliEnter service and route data into computer for billing and route scheduling purposes/liliService all Residential and/or Commercial accounts by setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashion/liliRoute customers for recycling and trash pick-ups/liliWork closely with dispatch to ensure quality assurance/liliAssist with collections by reinstating customers, processing reinstatement paperwork and processing collections letters for mailing/liliMaintains customer records by updating account information, logging customer concerns/liliIdentify, assess, and resolve customers needs to achieve satisfaction/li/ulpKnowledge, Skills, and Abilities:/pulliExcellent customer services skills/liliBasic customer skills required for inputting and retrieving data/liliStrong written and verbal communication skills/liliAbility to handle multiple tasks/liliAbility to work effectively with others in a team environment/liliProblem solving and conflict resolution/li/ulpEquipment and Software Used:/pulliMicrosoft Office: Word, Excel, PowerPoint and Outlook/liliCompany information systems applications/li/ulpWork Environment:/pulliUsual office environment/liliIn person / Work On-site/li/ulpTypical Physical Demands:/pulliAbility to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or management/liliAbility to use a computer and related devices, such as keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation/liliPossess speaking skills and hearing ability to interact with customers on the telephone/li/ul/div