Call Center Representative

Overview Champion Window - Call Center Representative If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative. Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs. First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hourSecond shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour Responsibilities Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available Internal piloting of new programs before executed out to the external call center Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests Reporting: prepare and publish reporting on weekly training opportunities and program accuracy Other duties as assigned Qualifications 1-3 years’ experience working in a call center / customer care environment Excellent customer service both written and verbal Excellent typing and grammar skills Process focused - structure and consistency is key Great attention to detail and strong project management skills The ability to successfully work as part of a team and autonomously Ability to manage several different projects simultaneously Appointments Plus/CRM knowledge a plus Champion Window is an Equal Employment Opportunity Employer Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more. #J-18808-Ljbffr Great Day Improvements, LLC