Copy of Administrative Support Specialist

Full-time

Description

Position: Administrative Support Specialist - eligible for a $1000 sign on bonus!

Program: Family & Community Resource Center (FCRC)

Reports to: FCRC Manager

Status: Full-Time 40 hours/week

FLSA Category: Non-Exempt

A. Overview

Family Services of the Merrimack Valley (FSMV) is seeking a bilingual (English/Spanish) Administrative Support Specialist to provide administrative and program support for its Family & Community Resource Center (FCRC).

The Administrative Support Specialist is responsible for managing reception desk operations assisting families and community members conducting informal screenings providing information and referrals coordinating program logistics maintaining program data and supporting the day-to-day administrative needs of the FCRC.

The position also supports the FCRCs outreach and communications efforts by creating and distributing the monthly calendar of activities newsletters marketing materials email communications event invitations and social media content.

B. Key Duties and Responsibilities

• Coordinate reception desk operations including answering phones and greeting and assisting clients families community partners and visitors in a professional and welcoming manner.
• Conduct informal screenings in person or by phone for individuals and families seeking assistance and connect them with appropriate FCRC services and community resources.
• Provide information and referrals to clients families community partners and other agencies as needed.
• Perform administrative and clerical duties that support FCRC programs and activities including coordinating food orders participant transportation and childcare arrangements.
• Collect maintain and enter required program and client information into agency databases files forms and other data collection systems accurately and in a timely manner.
• Create and manage written and visual content for the FCRCs social media platforms including Facebook and Instagram.
• Develop and distribute FCRC communications and marketing materials including the monthly newsletter event invitations Microsoft Forms flyers and monthly calendar of activities.
• Assist with scheduling coordinating and promoting FCRC programs activities meetings and special events.
• Order program and office supplies and work with vendors and FSMV staff to maintain accurate systems for tracking accounts payable expenses and inventory.
• Provide English/Spanish verbal interpretation and written translation support for FCRC/FSMV staff clients families and community partners as needed.
• Maintain confidentiality and handle sensitive client and agency information in accordance with agency policies.
• Participate in staff meetings training and other agency activities as required.
• Perform other administrative and program support duties as assigned.

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY

Family Services is a non-profit social service organization located in Lawrence MA. The organization helps more than 7000 people in the Merrimack Valley each year through 20 programs focused on youth development parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family community workplace and school. For more information please visit . FSMV is an equal opportunity employer

COMPENSATION AND BENEFITS

• This is a 40 hour per week non-exempt benefited position with a pay range of $19.00-$20.00 per hour commensurate upon experience.
• Eligible for $1000 Bonus!
• Benefits include competitive health and dental insurance as well as fully paid life and long-term disability insurance along with training and professional development opportunities.
• A generous time off policy for employees working 30 hours or more per week including 4 paid weeks of Earned Time Off as well as 13 paid holidays per year.
• An opportunity to work with and learn from a team of dedicated passionate individuals in a diverse environment that serve children youth and adults.

Requirements

C. Required Qualifications

• Bilingual fluency in English and Spanish with strong verbal and written communication skills in both languages.
• High school diploma or equivalent required; additional college-level coursework or training in office administration office technology business or related field preferred.
• Minimum of two years of relevant administrative office customer service or related experience.
• Demonstrated proficiency in data collection data entry recordkeeping and database management.
• Proficiency with Microsoft Outlook Word Excel SharePoint Microsoft Forms Adobe Acrobat and other office technology with the ability to learn new software applications.
• Experience using Customer Relationship Management (CRM) systems or similar databases.
• Strong organizational time-management and decision-making skills with the ability to prioritize multiple responsibilities while maintaining accuracy and attention to detail.
• Strong interpersonal and customer service skills with the ability to maintain a friendly and professional demeanor and remain composed in a busy environment.
• Demonstrated cultural responsiveness and ability to work and communicate respectfully and effectively with diverse children families community partners and agency staff.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to work two evenings per week and one Saturday per month.
• Access to reliable transportation and the ability to travel locally and throughout Massachusetts for agency and program-related business.

D. Preferred Qualifications:

• Experience working effectively both independently and as part of a collaborative team.
• Experience supporting LGBTQ youth and families inclusively and respectfully.
• Knowledge of Lawrence and the Greater Lawrence community including resources available to children youth and families.
• Experience with office management administrative procedures social media and marketing communications.

TO APPLY

Interested candidates please apply at .

Required Experience:

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