FB Attendant/Concessions - On Call (Mid-America Center)

divh2Job Summary/h2pThe Mid-America Center is the Heartlands premier entertainment and convention center. The multi-purpose facility is the metro areas link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events./ppBenefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities./ph2How You Will Create the Extraordinary/h2ullipResponsible for processing, preparing and delivering guest orders. Operates a cash register, ringing the proper amount into the register and giving guest the correct change./p/liliInteracts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and delivery of order to guests./liliResponsible for the monitoring and replenishing of all food/beverage products in work area by stocking counters and displays in a neat, accurate and timely fashion. Prepares and pours drink/food orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required./liliMonitors guest consumption of alcohol and intervenes as needed according to guidelines./liliRemoves and properly disposes of all refuse and debris accumulated in service stations in accordance with department procedures./liliAssists team members in their duties (e.g., refill ice buckets, re-stock coolers, attend to guest needs) as required./liliEnsures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station./liliPartners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction./liliSlices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines. Preps popcorn, hot dogs, nachos etc./liliMaintains all equipment in proper fashion./liliComplete all assigned closing duties at end of shift. Removes and properly disposes of all debris accumulated at the bar or concession stand in accordance with department procedures/liliAdheres to regulatory, safety, departmental and company policies./liliResolves service problems according to guidelines./liliSupports safety and accident prevention programs (non slip footwear, proper lifting)./liliAccountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe)./liliPresents oneself as a credit to Company and encourages others to do the same./liliProvides fast, friendly, professional and responsive customer service to guests./liliDress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used./liliPerforms all other related and compatible duties as assigned./li/ulh2What You Will Need/h2ulliAbility to respond calmly and maintain composure in high volume, stressful situations./liliMust be able to perform multiple tasks simultaneously./liliMust be a team player./liliGood oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English./liliMust be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards./liliAdheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements./liliAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business./liliPhysically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs./li/ulpstrongEDUCATION and/or EXPERIENCE: /strong/pulliHigh school diploma, GED or comparable experience preferred./li/ulpstrongWORK ENVIRONMENT/strong :/pulliMust be able to work in areas containing dust, second hand smoke, varying noise./li/ulh2About Us/h2pHarrahs Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainments expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the companys Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need./ph2Job Info/h2ulliJob Identification 70481/liliJob Category Food and Beverage Culinary/liliLocations Horseshoe Council Bluffs (On-site)/li/ul/div