Leasing Specialist

Leasing SpecialistLocation: San Jose, CAFull-Time | Shea Apartment CommunitiesLooking for a sales and customer service role where your performance is rewarded and you can make a real impact on someone's decision to call a community home? As a Leasing Specialist at Shea Apartment Communities, you'll connect with prospective residents, deliver personalized tours, help people find the right apartment home, and create an exceptional experience from first inquiry through move-in.Just as importantly, we offer a rewards package designed to recognize what you bring to the team, including a 40% employee apartment discount, $200 for every qualifying move-in, a $750 sign-on bonus, and 3 weeks of paid time off.Your Pay & Rewards$23-$26 per hour based on experience and qualifications$200 bonus for every qualifying move-in40% employee apartment discount, based on availability and program eligibility$750 sign-on bonusAnnual discretionary bonus opportunityMobile phone allowanceYour Benefits3 weeks of paid time offPaid holidaysMedical, dental and vision insuranceLife, critical illness and accident insurance401(k) retirement plan with Traditional and Roth optionsShea Wellness programs supporting mental, physical and financial well-beingTuition reimbursementYour CareerWe want this to be more than your next job. You'll have access to coaching, training, leadership development and career-growth opportunities designed to help you build a long-term career in multifamily property management.What You'll DoAs a Leasing Specialist, you'll be one of the first people prospective residents meet and a key part of the experience that turns an apartment search into a new home.You'll:Create a great first impression by welcoming prospective and current residents and delivering exceptional customer service.Turn interest into move-ins by responding to leads, understanding each prospect's needs, providing personalized tours and following up throughout the leasing process.Showcase the community by bringing apartment homes, amenities and the neighborhood experience to life.Build relationships with prospects and residents through timely, professional and personalized communication.Support renewals and resident retention by helping create an experience that makes residents want to stay.Help drive marketing efforts by staying aware of local competitors, market conditions and opportunities to promote the community.Create a smooth move-in experience by preparing documentation, conducting move-in appointments and making sure every detail is handled accurately.Maintain accurate prospect, leasing and resident records and complete required administrative tasks.Deliver exceptional customer service by building positive relationships with prospects, residents, and vendors; responding to questions and service needs promptly; following through on commitments; and helping create a welcoming, responsive community experience.Follow Fair Housing requirements, company policies, safety procedures and Shea customer-care standards.This description highlights the primary responsibilities of the role and is not intended to be an all-inclusive list.What You'll BringWe are looking for someone who enjoys people, thrives in a sales and service environment, and knows how to turn a conversation into a great customer experience.We'd love to meet you if you have:At least 1 year of sales and/or customer service experience, ideally in property management, hospitality, retail, real estate or another customer-focused environmentApartment leasing experience preferred but not requiredStrong verbal and written communication skillsA customer-first mindset and confidence building relationshipsStrong organization, follow-through and time-management skillsBasic math and computer skills, including Microsoft OfficeThe ability to balance sales, customer service and administrative responsibilitiesAvailability to work weekends as requiredAbility to travel as neededHigh school diploma or equivalentWhat Success Looks LikeYou'll thrive in this role if you:Love meeting new people and learning what matters to themEnjoy sales and are motivated by achieving resultsFollow up consistently and don't let a great prospect fall through the cracksTake pride in creating memorable customer experiencesAre organized and detail-oriented when handling applications and move-insEnjoy being part of a collaborative community teamWant to learn, grow and build a career in multifamily property managementPhysical RequirementsWhile performing the responsibilities of this position, you should be able to:Stand, walk, sit, reach, kneel, crouch and stoop for extended periods as neededLift and move up to 25 poundsBuild Your Career at SheaAt Shea Apartment Communities, we don't simply lease apartments. We create communities where residents and associates can thrive. Our culture is built around respect, teamwork, growth and delivering an exceptional experience. Whether you're helping someone find their next home, welcoming a new resident or developing the skills for your next career move, you'll have opportunities to learn, contribute and make an impact.Ready to find your next career home? Apply today.Equal Opportunity EmployerShea Properties is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by applicable law.