Member Care Support and Asset Management - Asset Recovery Specialist

Job Title: Asset Recovery Specialist
Status: Non-exempt
Reports to: Sup - Asset Protection and Recovery
Department: Member Care Support and Asset Management
Job Code: 10002
Pay Range: $23.09 - $26.00 Hourly


WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:

You support Golden 1's financial health and member experience by responsibly managing non-performing asset accounts through accurate processing, regulatory compliance, and effective coordination with third-party collection partners.

You are a detail-oriented and member-focused recovery professional who applies sound judgment, industry knowledge, and critical thinking to resolve complex delinquency matters while maintaining Golden 1's commitment to fairness, dignity, and respect.

You collaborate across Member Care, Compliance, and external partners to translate account insights, performance trends, and regulatory requirements into timely actions that optimize recovery outcomes, reduce risk, and support sustainable organizational results.

WHAT YOU'LL DO:

• Assign non-performing asset accounts to third party collection agencies using established criteria.
• Recall non-performing asset accounts from third party collection agencies due to inactivity, litigation and bankruptcy.
• Process suit authorizations, negotiation offers, verifications of debt (VODs), complaints and disputes in a timely manner.
• Assist with the postings of remittances from third party collection agencies.
• Perform research for management and third party collection agencies to assist in the response to complaints, disputes and balance updates.
• Review for accuracy and submit monthly invoices for payment processing.
• Address payment discrepancies with third party collection agencies - send follow-up requests to correct billing.
• Track and report to management the third party collection agency results. Assist management with the analysis - utilize industry knowledge and critical thinking to provide recommendations to enhance third party collection agency performance.
• Participate in monthly vendor compliance and production meetings.
• Conduct periodic reviews of third party collection agency processes and procedures to ensure consistency with the industry's standard best practices, the Credit Union's core values and regulatory compliance.
• Possess a high level of knowledge of the Credit Union's products and services, and areas of specialty in Member Care such as negative shares, repossessions, suits, foreclosures, bankruptcies, reinstatement and redemption, charged-off accounts, and expulsions.
• Maintain a thorough understanding of state, federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws. Monitor the compliance of Credit Union policies and Fair Debt Collection Act Practices.
• Ability to thoroughly review and document accounts with appropriate notation.
• Develop and maintain positive relations with Credit Union members, departments, and branches discussing sensitive personal financial circumstances in a tactful manner.
• Research and respond to inquiries from members and other Credit Union departments and branches on delinquent loans and account problems.
• Support Member Care and Credit Union goals by meeting expected performance standards.
• Assist other areas of Member Care as needed/when available.
• Assist Manager/Supervisor with special tasks or projects as needed.
• Other duties as assigned.

QUALIFICIATIONS AND PREFERENCES:

• H.S. Diploma or General Education Degree (GED)
• 3+ years performing collection duties within The Golden 1 Credit Union, as well as experience in areas dealing with VISA, Negative Shares, and Loans required

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

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DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union's discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.