Patient Access Intake Rep (Revenue Cycle Specialist Front-End)

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission — it’s our way of life, and you’ll be at the heart of it. About Southcoast Health Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted “Best Place to Work” for 7 years in a row! Position Overview We are searching for a talented Revenue Cycle Specialist Front‑End. Hours: Per Diem. Shift: Day/Evening shift, 7:00 am – 3:30 pm, 11:00 am – 7:30 pm, 3:00 pm – 11:30 pm, 11:15 pm – 7:15 am with weekend and holiday rotation. Location: St. Luke’s Hospital – New Bedford, MA (MUST BE ABLE TO WORK AT CMH and SLH as needed). Benefits A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve Competitive pay and comprehensive benefits package Generous Earned Time Off Package Employee Wellbeing Program 403B Retirement Plan with company match Tuition assistance / Federal Loan Forgiveness programs Professional growth opportunities and customized leadership training Available to regular status employees who are scheduled to work a minimum of 24 hours. Southcoast Health is an Equal Opportunity Employer. Responsibilities Under the general supervision of the Team Leader, the Front‑End Revenue Cycle Specialist handles patient registration, insurance verification, pre‑registration, and point‑of‑service collections. They ensure accurate patient data, educate patients on financial responsibilities. Additional responsibilities include financial counseling referrals, Medicare compliance (IM and MOON forms), valuables management, and morgue coordination. The role also involves customer service, regulatory compliance and collaboration with clinical and revenue cycle teams. This position is required to provide on‑site coverage at public arrival desks and the Emergency Department. Qualifications Equal to completion of four years of high school plus additional courses or training required; associate’s degree preferred. Medical Terminology Certificate preferred. Demonstrated excellent communication & interpersonal skills. Strong computer skills including medical‑based programs. Proficiency with Word, Excel, and other software programs preferred. Over three years related health care experience including working with third‑party payers preferred. CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) encouraged. Must be fully vaccinated against seasonal influenza and the COVID‑19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired. Compensation Pay rate will be determined based on level of experience. Pay Range: USD $17.86 – $28.76 per hour. #J-18808-Ljbffr Southcoast Health