Customer Service Representative

Customer Service Representative

Sparks Group is seeking Customer Service Representatives to support our client in Richmond, VA. This role is fully onsite and pays $16.50/hr. If you love putting customers first and providing exceptional customer service this is the perfect opportunity for you. Apply today!

Responsibilities

• Answer inbound calls, emails, and other communication channels from customers regarding shipment status, tracking, delivery issues, pricing, and general inquiries.
• Provide accurate and up-to-date information on freight movements, customs requirements, and logistics processes.
• Troubleshoot and resolve customer complaints and issues efficiently and professionally, escalating complex problems to the appropriate department when necessary.
• Process and input customer orders, service requests, and data into the company's systems with a high degree of accuracy.
• Coordinate with internal departments (e.g., operations, dispatch, sales) to ensure seamless service delivery and problem resolution.
• Educate customers on available services, service limitations, and best practices for shipping and logistics.
• Maintain detailed and accurate records of customer interactions and transactions.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Proactively identify opportunities to improve customer satisfaction and efficiency.
• Additional tasks and duties as assigned

Qualifications/Background Profile

• High School Diploma or equivalent
• 1-3 years of experience in a customer service role, preferably in a call center environment.
• Experience in the logistics, transportation, or supply chain industry is a significant plus.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Strong active listening skills and ability to empathize with customers.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• Must be able to pass a background check and a drug screen