Customer Care Specialist

Customer Care Specialist

The Department of Facilities and Construction Management at Jackson State University is seeking a Customer Care Specialist to join their team. The Customer Care Specialist provides essential support to the Central Receiving Department and ensures the efficient and effective operations of the department. They also assist with other tasks such as documentation, computerized inventory, records, storage and supply acquisitions.

Examples of Duties

• Manage the front office.
• Maintain a computerized inventory system for supply acquisition.
• Maintain logs and count records, storage, and control for Central Receiving.
• Prepare, compile, and sort documents for data entry.
• Check source documents for accuracy.
• Verify data and correct data where necessary.
• Obtain further information for incomplete documents.
• Enter data from source documents into prescribed computer databases, files and forms.
• Check completed work for accuracy.
• Store completed documents in designated locations.
• Maintain log books or records of activities and tasks.
• Respond to all requests for information and access relevant files.
• Comply with data integrity, security, and University policies and procedures.
• Perform all duties and/or special projects as assigned by the immediate supervisor.

Typical Qualifications

• Ability to bend, stand, stoop, crawl, or access small areas as needed.
• Ability to lift a minimum of 50 Ibs.
• Ability to follow oral and written instructions.
• Strong customer service skills.
• High School diploma or GED.
• Must have a valid Mississippi Driver's License.

Benefits

We offer a complete benefits package to full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work 20 hours or more per week are eligible for the complete benefits package. To learn more details, visit our benefits page.