Hotel Night Auditor - FULL TIME

Graceland Night Front Desk Service

Elvis Presley Enterprises Become a part of the exciting growth at Graceland! Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House. In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark. Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world. Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.

This is a full time position located at The Guest House at Graceland having evening/night hours (11:00pm-7:00am) with variable working days to include weekends, evenings, holidays and overtime as needed. Benefits may be offered after successful completion of a sixty (60) introductory period. This is a promotional opportunity and is an internal/external recruitment.

Responsibilities

Under the supervision of the Front Office Manager of The Guest House at Graceland:

• Ensure that all guest stays are pleasant and positive.
• Provide night front desk service to problem solve guests' complaints reaching a positive solution within the company guidelines.
• Accurately compile the guest bill for presentation.
• Reconcile all accounts ensuring all charges are correctly posted to the proper guest account.
• Perform trial balance of accounts to ensure all accounts are posted correctly and making adjustment entries as necessary.
• Account for the daily activity and provide appropriate documentation to the General Manager.
• Prepare Management reports, including but not limited to, room status reports, food/beverage reports, and housekeeping reports.
• Finalize the audit by clearing and storing the information as well as setting up for the next day.
• Maintain office equipment.
• Complete special projects as required.
• Other duties as assigned.

Required Skills, Knowledge, and Abilities

Knowledge of daily hotel operations; previous experience with Opera reservations systems is preferred; must have demonstrated experience as a night auditor with knowledge in accounting procedures; must be familiar with computer systems and/or "property management" systems to retrieve, input, and compile necessary information for audit; must possess demonstrated competencies in both the oral and written communications in order to deal with the complexities that exist among and between the various hotel departments front office staff and the guests; ability to maintain confidentiality; must have the necessary skills to work with a wide variety of individuals; ability to problem solve. Must be at least 18 years of age to work at the hotel.

Physical Requirements

Ability to speak clearly and distinctly both in person and on the telephone; lift packages weighing up to twenty-five (25) lbs.; ability to stoop and reach; ability to climb stairs; ability to stand for long periods of time.

Conditions of Employment

Identification badge and uniform is required; must exhibit a neat, clean, and well-groomed appearance at all times. Work in a no smoking area; must be able to work flexible hours and overtime as required; must be able to work holidays; ability to maintain confidentiality.

Special Conditions

Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration.

Application Process

Please submit an application online at Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.

Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.