Lead Medical Support Assistant

Lead Medical Support AssistantThe Lead Medical Support Assistant, GS-7, assigns the daily workload and provides training to the Advanced Medical Support Assistant staff as they are the expert administrative and technical support for Enrollment & Eligibility, Admissions, Beneficiary Travel, My HealtheVet, Community Care, and VBA within the Columbia VA Health Care System. The Lead Medical Support Assistant (MSA) works independently and is considered the chief source of patient information and plays an important role in accomplishing the administrative work within the outpatient clinics by the duties listed below:Independently reviews, adjudicates, and authorizes VA health benefit applications.Applies extensive knowledge of federal laws, VHA directives, and special emphasis programs (PACT Act, Caregiver, OEF/OIF/OND, ACA, Agent Orange, Camp Lejeune, HUD-VASH, and others).Verifies eligibility using VES, HEC, VIS, MPI Toolkit, and related systems; resolves complex HEC alerts.Provides expert guidance to Veterans on required documentation, eligibility criteria, and enrollment procedures.Updates demographic, insurance, military service, and income information; ensures accuracy for billing and workload credit.Oversees appointment scheduling, cancellations, and consult management following VHA directives.Performs same-day consult actions, ensuring accuracy within DST and consult toolbox systems.Ensures appropriate disposition of consults, including documentation for consults older than 90 days.Serves as a key point of contact for Veterans, staff, and external partners; resolves complex inquiries.Coordinates Veteran transportation concerns Veterans Transportation Service.Models professional, culturally-competent customer service and supports Veteran-centered care.Ensures high-level accuracy of eligibility and enrollment data across multiple systems.Oversee document routing to HIMS for scanning; ensures compliance with record-keeping standards.Generates and reviews reports for unverified applications, incomplete encounters, or administrative errors.Performs other duties as assigned.Work Schedule: 8:00am to 4:30pm, Monday-FridayVirtual: This is not a virtual position.Functional Statement #: 63466FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized