Governance - Service Delivery Manager / Program Manager

K&K Global Talent Solutions INC.

K&K Global Talent Solutions Inc is an International recruiting agency that has been providing technical resources in the USA region since 1993.

This position is with one of our clients in the USA , who is actively hiring candidates to expand their teams.

Role: Governance – Service Delivery Manager / Program Manager

Employment type: Contract

Technology: ITOC, NOC

Location: Hybrid (Issaquah, WA)

Job Description-

Experience: 15+ years in IT services, with 5+ years managing multi-tower managed services or operations centers

Responsibilities:

- Single point of accountability for delivery across ITOC, NOC and the SOC.

- Run weekly service reviews, monthly SLA reporting and scorecards, and quarterly business reviews.

- Coordinate P1/P2 escalation bridges and executive communications.

- Own the continuous improvement and service improvement plan (SIP).

- Manage stakeholder communications across the client, the SOC partner and other client vendors.

- Oversee staffing, onboarding, training and performance of the delivery team.

- Handle commercials: invoicing support, change requests and risk/issue management.

Required skills:

- Proven delivery leadership for 24x7 NOC/ITOC/SOC operations.

- Strong ITIL process knowledge and ServiceNow reporting.

- Executive-level communication and stakeholder management.

Preferred certifications: ITIL v4 (Managing Professional preferred), PMP or equivalent

Note: Applicants for employment in The USA should possess work authorization which does not require sponsorship by the employer for a visa

Apply

Vacancy posted 19 hours ago

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