Leasing and Resident Experience Specialist

Job Description

Job Description

Job Summary  Under the supervision of the Community Manager, the Leasing Consultant is responsible for marketing the community and maintaining high occupancy. Leasing Consultants guide potential residents through the move-in process by handling phone calls, conducting property tours, working with potential residents to complete the application, and getting the file approved by the Community Manager. The Leasing Consultant is responsible for ensuring potential and current residents receive the highest level of customer service.

Essential Functions  This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Manages all aspects of the leasing process, included but not limited to incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork, and completing move-in paperwork. Must complete guest card and enter traffic daily.

• Responds to phone and email inquires including but not limited to providing leasing information, making appointments, creating and following up with maintenance requests, and handling or escalating resident concerns.

• Visually inspect/prepare entire property daily for cleanliness including market window, units, common areas, leasing office, and grounds. Ensure sites are clean and well maintained.

• Clean model and vacant units daily to ensure product is ready for tour.

• Greet perspective residents, assess needs, tour apartment, collects deposits, and rent payments.

• Maintains a 33% average closing ratio.

• Process applications prepares and reviews lease agreements/renewals, and answer all questions related to the community.

• Help to maintain high occupancy levels by keeping informed of market conditions, understanding competitive pricing, and monitoring lease renewals.

• Shop and be familiar with comps in sub-market. Review and verify monthly market survey.

• Assists with resident retention with renewal program and community events.

• Completes all marketing/advertising activities at the direction of the Community Manager. Reviews social media websites and ensures online reputation management.

• Maintains courteous communication and follow-up correspondence with residents, applicants, prospects, and representative of other companies.

• Ensure apartments are prepared for move-in.

• Complete move-in and move-outs unit inspections. Walk apartment with residents.

• Supports quality control by recording accurate data in Yardi, including traffic, rentals, move-in's, and move- outs.

• Ensure all transactions are completed in Yardi including work orders and unit renovations using SoCal policy and procedures.

• Address the concerns of current and prospective residents in a friendly and professional manner.

• Adheres to SoCal Management policies and procedures at community with emphasis on safety and responsiveness to resident's needs.

• Report all reasonable accommodations in accordance to SoCal policy.

Supervisory Responsibilities

• N/A

Other Responsibilities

• Understand the value of the communities features a they relate to the perspective residents needs.

• Responsible to assist Community Manager with collection of rents and other charges.

• Support community compliance with all Fair Housing regulations, local ordinances, and laws as they relate to company or community specific guidelines in occupancy standards, demonstrating at all times firm, fair, and consistent administration of all legal and company policies and practices.

• Participate in company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

• Comply with SoCal Management career apparel requirements.

• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of industry software Yardi, Rent Cafe, Microsoft Office, Social Media

• Ability to apply policies and procedures to solve everyday issues.

• Demonstrates knowledge of Fair Housing and other legal issues as the affect the properties operations.

• Strong customer service skills and professional personal presentation.

• Ability to close a sale.

• Ability to interact with others in a team environment.

• Effective oral and written communication skills.

• Ability to read/ speak/ write English language proficiently.

• Ability to work a flexible schedule to include weekends, evenings, and holidays.

• Saturdays are required

Minimum Qualifications Required

• High school diploma required.

• Bachelor’s Degree in business or related field highly preferred.

• Minimum year experience in a customer service or sales position.

Certifications

• Certified Apartment Leasing Professional (CALP)

• Must have valid California driver's license with clean driving record.

Computer Skills:

• Require knowledge of computer systems and applications. Demonstrate proficiency in the use of the Internet and Internet searches. Requires intermediate knowledge of Yardi, Rent Cafe, Social Media, Teams, Microsoft Word, Microsoft Excel, and Microsoft Outlook. Prefer prior property management software knowledge. Requires intermediate typing skills. Ability to use desk computers, smartphones, telephone voicemail, fax, and copy/scanning machine.

Physical Requirements  Requires mobility and walking to several different locations including walking up/down staircases, bending, stooping and stretching. May require the ability to lift up to 10 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

• Working conditions are normal for a fast-paced real estate management division.

• Mid to high level stress during peak performance.

• Requires inspecting the property, amenities, units, and other areas which may require navigating stairs, ladders and extensive walking.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Working Conditions  Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Work schedules may vary based on demand.