(USA) Merchandising Lead

Position Summary Position Summary... What you’ll do Provides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns and promoting the company’s products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, coaching and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organizes and maintains the sales floor by utilizing equipment, merchandising and completing paperwork logs and other required documentation. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, disposing of hazardous materials, correcting and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up cleaning, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high‑shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls and sanitation standards are followed. Oversees the picking and staging of club pick‑up orders throughout the day and ensures products are selected and staged according to company policy and procedures. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners; analyzes and applies information from multiple sources, monitors progress and results, and identifies and addresses improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices; implements related action plans using the Open Door Policy and assists management with correcting ethical and compliance issues and problems. Leads and participates in teams by sharing resources, information and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback and support to ensure timelines and work quality are achieved; and modeling and helping others adapt to change or new challenges. Company Core Values Respect the Individual: Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent. Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping develop and mentor others; recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Act with Integrity: Acts in a selfless manner, consistently humble, self‑aware, honest, fair and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based on reliable information, balances short‑ and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change. Benefits Health benefits included medical, vision and dental coverage. Financial benefits: 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Additional PTO or PPTO may be used for vacation, sick leave, holidays or other purposes. The amount depends on job classification and length of employment. Pay meets or exceeds applicable paid sick leave laws. For more information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Compensation The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Must be 18 years of age or older. 6 months retail experience and 6 months customer service experience. Preferred Qualifications Leading a team; supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others. Primary Location 3735 UNION RD, CHEEKTOWAGA, NY 14225-4200, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr