Director of Programs

Job Description

Job Description

This is a remote position.

Critical Functions

1 . Program Management & Operations

·        Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up

·        Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience

·        Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows

·        Develop and maintain documented SOPs for all core program functions, written for transferability

·        Identify gaps in access or awareness and communicate insights to leadership

·        Support the development and management of program reports and budgets for leadership and funders

·        Track, analyze, and report on program outputs and outcomes

2. Community Partner Program (CPP) Administration

·        Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation 

·        Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing

·        Serve as the primary point of contact for all Community Partners

·        Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively

3. Community Outreach & Partnerships

·        Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations

·        Lead outreach meetings and presentations with referral partners

·        Support outreach efforts to increase awareness and utilization of resources

·        Serve as a point of contact for complex or high-priority referrals

4. Grants & Reporting

·        Support grant applications by providing program data, narratives, and insights

·        Track and report program outcomes for funders and internal use

·        Maintain accurate and organized program documentation

5. Team & Cross-Functional Collaboration

·        Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development

·        Partner with the Director of Operations on administrative and operational needs

·        Collaborate with Development on fundraising support including data, impact stories, and reporting

·        Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials

Qualifications

  Required:

·        Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience

·        Minimum of 5 years of experience in program coordination or management within nonprofit, healthcare, or human services on a national level

·        Experience with grant-making and grant-distribution program model

·        Minimum of 3 years of Supervisory experience

·        Experience in medical advocacy, patient navigation, or public health

·        Demonstrated ability to evaluate and implement technology or process improvements in a program setting

·        Strong organizational, analytical, and project management skills

·        Self-starter who thrives in a small, fast-paced environment

·        Excellent written and verbal communication skills

·        Comfort working in a remote team environment

·        Must work EST hours 9am-5pm

Preferred:

·        Spanish proficiency

·        PMP certification or equivalent project management credential

·        Familiarity with referral-based or patient/client service models

·        Experience with community outreach and referral network development

·        Familiarity with grant-funded programs and reporting requirements

Salary
$70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.

·        Health, dental, vision, and retirement plan

·        Work laptop and technology resources for a remote office

·        Generous paid time off

·        Flexible work arrangement in a fully remote environment

·        A culture of learning and development

·        The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector