Site Operations Lead

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. Responsibilities Provide direct desk-side support to the customer, troubleshooting and repairing IT devices. Manage site operations. Plan, direct, and monitor operational activities of the site. Establish relationships with internal customers and other functional managers. Qualifications Must be a U.S. Citizen and possess a DoD Secret Clearance. HS diploma with 5+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience. Valid DoD 8570 IAT Level II: Security+ or higher Certification. Demonstrated expertise in IT Enterprise Operations. Experience with Microsoft Windows OS, version 11. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Basic network troubleshooting skills. Excellent customer service, oral, and written communication skills. Physical requirements: lift 50 lbs. up to 100 feet at a time; lift 25 lbs. vertically using ladders; work in confined spaces and noisy environments; stand or sit for 8 hours; use hand tools; use OTDR; drive a personal or corporate vehicle; valid state license required. Nice‑to‑Have Qualifications Organized and detail‑oriented. Strong leadership skills. Self‑motivated and self‑directing. Strong collaboration, prioritization, and adaptability skills; relationship building. Ability to manage and prioritize own work and that of their team. Independent decision making. Analytical thinking; thinking out of the box. Effective communication with all organizational levels (SME to Senior Management). Ability to analyze problems at various levels (detail, overall impact, etc.). Pay Range: $29.00 – $35.00 per hour. Location: Government site in Orlando, FL. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr