Subaru Service Advisor

Job Description

Job Description

AutoFair Subaru is seeking a Service Advisor to join our team. Do you work for an organization that does not value your opinions? Would you like to work at a dealership that will provide you with the opportunities for advancement you desire? Are you passionate about helping customers? Look no further and apply today!Benefits: Flexible work scheduleAggressive & Rewarding Compensation PackageMedical, Dental, Vision, Life and Disability401 K Plan with company matchPaid vacationGrowth opportunitiesPaid TrainingTeam based environmentEmployee vehicle purchase plansLong term job securityHealth and wellnessFlexible Work ScheduleDiscounts on products and servicesResponsibilities:Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of the service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationships with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions.Requirements:Genuine desire to serveOrganized and friendly personalityMilitary experience welcomed but not necessaryDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver's licenseAutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to providing our customers with an unmatched ownership experience through outstanding customer service and enduring relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.AutoFair Automotive Group offers opportunities with the following brands:Ford - Honda - Hyundai - Genesis - Subaru - Toyota - VolkswagenAutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.