Remote Billing & Collections Coordinator

Provi is seeking a detail-oriented Billing & Collections Coordinator to manage the billing process, support timely collection of customer payments, and ensure the accuracy of financial records. This role is ideal for someone with experience in billing, accounts receivable, or collections who enjoys working with data, investigating discrepancies, and maintaining a high level of accuracy in a fast-paced environment. The Billing & Collections Coordinator will be responsible for generating accurate invoices, supporting month-end billing processes, monitoring accounts receivable, and maintaining customer financial records. The ideal candidate is highly organized, comfortable working in Excel on a daily basis, and able to identify and resolve discrepancies between contracts, billing data, and financial systems. This position works closely with Finance, Sales, and customers to resolve billing issues, support collections efforts, and ensure the integrity of billing and revenue-related data. This role is open to remote candidates across the United States. While remote work is fully supported, candidates located in the greater Chicagoland area are preferred given the opportunity for occasional in-person collaboration with team members based in our Chicago office. Reviewing Salesforce closed won opportunities to Netsuite sales orders for accuracy and performing proper quality control checks between the two systems. Monitoring accounts receivable and following up with clients on outstanding balances. Maintaining and updating customer billing information. Investigating and resolving billing discrepancies and disputes. Coordinating with internal departments to verify billing data and resolve client concerns. Preparing regular reports on aging accounts and collection status. Ensuring compliance with company policies and applicable regulations regarding billing and collections. Negotiating payment plans with delinquent accounts when necessary. Maintaining detailed records of all billing and collection activities. Supporting month-end and year-end financial closing processes. Bachelor’s degree in Accounting, Finance, or a related field. ~2-4 years of experience in accounts receivable, general accounting, or related roles. ~ Demonstrated experience managing billing processes with a high degree of accuracy and attention to detail. ~ Experience working within ERP and accounting systems, preferably NetSuite. ~ Familiarity with NetSuite, including creating and reviewing sales orders, invoices, customer records, and billing transactions, is strongly preferred. ~ Strong knowledge of accounting principles, with expertise in deferred revenue and revenue recognition. ~ Strong Excel skills required, including the use of Pivot Tables, XLOOKUP/VLOOKUP, SUMIF/SUMIFS, filtering, and data reconciliation. ~ Experience analyzing billing, collections, or financial data in Excel. ~ Ability to meet deadlines and timelines for accurate “month end” close of financial records. ~ Strong communication and interpersonal skills to collaborate with cross-functional teams and customers. ~ In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skillset, experience, and/or performance. In addition, the Company provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a retirement savings plan, paid parental leave, paid holidays, and flexible paid time off (PTO). Work directly with the management team to help grow the business. Health, Dental, Vision, 401(k) with match, Commuter Perks, Long/Short Term Disability, Employee Assistance Program, Unlimited PTO, and Paid Parental Leave. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [emailprotected] . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.