Bilingual Staffing Specialist

Job Description

Job Description

Job description

Wise Staffing Group is now seeking an experienced Bilingual Staffing Specialist to join our San Antonio, TX branch!

Position Overview

The Bilingual Staffing Specialist is a goal-oriented self-starter with proven experience in recruitment and human resources. The ideal candidate demonstrates effective communication skills and brings strong operational support to the Wise Staffing Group team. This role is responsible for the various human resources services provided to our clients. Services include but are not limited to making decisions related to the hiring, placement, discipline, payroll, and termination of temporary employees. If you are seeking a growth-oriented career with unlimited potential, you can have it all at Wise Staffing Group, where your career and passion come together!

Responsibilities

• Acts as the point of contact for leadership team. Communicates operational data as needed. Develops a detailed understanding of branch performance and relays pertinent information to management as required or requested. Meets and regroups with management team daily to identify and plan for goals and objectives.
• Welcomes and attends to job seekers that enter the branch. Professionally navigates language barriers with job seekers as needed.
• Maintains office appearance, communication, and organization. Answers branch phone calls and manages voicemail box. Responds to emails and missed messages in a timely manner. Acts as a keyholder for branch and secures office daily. Displays appropriate office signage as needed.
• Conducts market research, generates sales leads, and sets appointments for prospective clients.
• Coordinates with sales team to grow branch headcount and anticipate client needs. Builds and maintains positive relationships with clients by providing excellent customer service. Fulfills all orders and/or client requests with efficiency and urgency. Ensures overall customer satisfaction.
• Evaluates and implements successful methods of candidate sourcing. Prepares digital and paper advertising. Organizes and facilitates hiring events as needed. Develops and maintains a pipeline of candidates tailored to client needs and expectations. Facilitates and verifies the interviewing, drug testing, background check completion, E-Verification, and other necessary preparation of candidates before placing with clients.
• Serves as an intermediary between temporary workers and clients. Investigates, resolves, and documents issues relating to said workers, including but not limited to performance, attendance, payroll, and client complaints.
• Investigates, documents, and evaluates matters regarding worker's compensation, unemployment, and discrimination complaints. Resolves matters swiftly and professionally while relaying pertinent information to appropriate parties.
• Travels to client sites for required visits such as candidate check-ins/orientations, site walk throughs, worker’s compensation investigations.
• Collaborates with other Wise Staffing Group branches. Assists with shift coverage, order fulfillment, payroll, and overall operations of other branches as needed.
• Verifies completion of all operational responsibilities prior to leaving office daily. Works beyond typical office hours as business needs require.

Key Success Factors

• Reliable transportation. Ability to travel to other branches and client sites as needed.
• Availability to work beyond typical office hours as business needs require
• Professional written and verbal communication skills
• Ability to thrive in fast-paced environments and work under pressure
• Excellent time management and customer service skills
• Proficiency in MS Office and other basic computer/clerical skills
• Familiarity with Applicant Tracking Systems (e.g. Avionte)

Environment

From receiving job seekers and branch visitors, to building relationships with clients, the Staffing Specialist is an adaptable and versatile member of the Wise Staffing Group team! This role is on-site only. The Staffing Specialist will work in tandem with branch management and facilitate office operations independently. Typical office hours are 8AM – 5PM, Monday through Friday. This role requires reliable transportation and ability to work beyond typical office hours as business needs require.

Headquartered in Tupelo, MS, Wise Staffing Group is a full-service human resources company specializing in temporary and career staffing with an emphasis on providing excellent customer service. Wise Staffing Group become one of the largest staffing services in the Southeast United States. Since 1987, we have proven to be one of the most respected providers of innovative staffing solutions. We have developed and offer industry leading services that provide dependable, qualified workers. Each office sets and maintains the same high standards of operation and ongoing commitment to quality services. We consistently work toward superior performance in fulfilling client needs.

Company Description

Headquartered in Tupelo, MS, Wise Staffing Group is a full-service human resources company specializing in temporary and career staffing with an emphasis on providing excellent customer service. Wise Staffing Group become one of the largest staffing services in the Southeast United States. Since 1987, we have proven to be one of the most respected providers of innovative staffing solutions. We have developed and offer industry leading services that provide dependable, qualified workers. Each office sets and maintains the same high standards of operation and ongoing commitment to quality services. We consistently work toward superior performance in fulfilling client needs.