Customer Service Representative

Customer Service Representative

The Representative handles a high volume of inbound and outbound calls, supports customers with professionalism, and schedules appointments accurately and efficiently. This role provides friendly, service-oriented assistance, documents all interactions in CRM systems, and collaborates closely with team members to ensure a smooth and positive customer experience.

Responsibilities

• Handle inbound and outbound calls to assist customers and schedule appointments accurately and efficiently.
• Provide friendly, professional support to every caller while managing a high volume of calls.
• Document customer interactions thoroughly and accurately in CRM and related software systems.
• Assist customers with concerns, follow-ups, and problem resolution in a timely and courteous manner.
• Stay up to date on services to provide accurate, clear information to customers.
• Communicate effectively with team members, dispatch, and leadership to coordinate schedules and resolve issues.
• Apply strong phone etiquette and a professional phone presence in all customer interactions.
• Use computer and CRM systems to manage customer information, appointments, and service records.
• Multitask by handling calls, data entry, and scheduling while maintaining attention to detail.
• Demonstrate service-oriented behavior and a customer-first mindset in all activities.
• Contribute to a team-oriented environment by supporting colleagues and sharing information as needed.

Essential Skills

• Comfort using the phone and managing multiple calls in a fast-paced environment.
• Strong verbal communication skills with a positive, professional demeanor.
• Customer service and problem-solving skills, particularly in a call center or phone-based setting.
• Ability to multitask while maintaining strong time management and organizational skills.
• High attention to detail when entering data and scheduling appointments.
• Proficiency with computer systems, CRM software, and basic data entry.
• Ability to learn new systems and technology quickly and adapt to changes.
• Team-oriented mindset with a dependable and collaborative approach.
• Professional phone etiquette and strong communication and phone presence.
• High school diploma or equivalent.
• Comfort making outbound calls as well as handling inbound calls.

Additional Skills & Qualifications

• Customer service or call center experience preferred but not required.
• Experience with inbound and outbound customer calls in a service-oriented environment.
• Familiarity with Microsoft Office applications.
• Experience working in a customer service call center environment.
• Strong customer interaction skills with a service-oriented mindset.
• Basic computer skills and willingness to learn new tools and software quickly.

Work Environment

This role is based in an office environment. You will work at a computer using CRM systems, Microsoft Office, and other standard office software while handling inbound and outbound calls. The setting supports a team-oriented culture where collaboration, clear communication, and dependable attendance are important. The position involves consistent phone-based work, data entry, and coordination with other office-based team members.

Job Type & Location

This is a Contract to Hire position based out of Kodak, TN.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kodak, TN.

Application Deadline

This position is anticipated to close on Aug 12, 2026.