BDC Representative

Client Relations / BDC Representative – Customer Service

VIP Automotive Group is hiring motivated, outgoing, and customer-focused Client Relations / BDC Representatives to join our centralized Business Development Center (BDC) supporting multiple automotive dealership locations.

This is an excellent opportunity for someone with experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations who wants to build a long-term career with a successful automotive dealership group.

No automotive dealership experience required — paid training provided!

If you enjoy talking with people, building relationships, following up with customers, and working toward goals, this could be the opportunity for you.

Compensation: $45,000 – $80,000+ per year Salary + Commission + Bonuses Your earning potential increases with performance, appointment generation, customer engagement, and results.

Schedule: Full-Time | 5-Day Work Week One weekend day required One weekday evening shift: 12:00 PM – 8:00 PM One weekday off Flexible scheduling based on business needs

What Does a BDC Representative Do? As a Client Relations / BDC Representative, you'll be responsible for connecting with automotive customers and prospects, scheduling appointments, following up with leads, and helping drive customers into our dealerships.

You'll communicate with customers through phone calls, emails, text messages, and online leads while providing a professional and exceptional customer experience.

Key Responsibilities: Handle inbound and outbound customer calls Respond to customer inquiries by phone, email, and text Follow up with automotive sales and service leads Schedule sales and service appointments Confirm and reschedule customer appointments Follow up with customers who have not yet scheduled Contact previous customers regarding future sales and service opportunities Respond quickly and professionally to internet and online leads Build strong relationships with customers and prospects Generate showroom and service department traffic Maintain accurate customer information and notes in dealership CRM systems Make proactive outbound calls to increase appointment opportunities Work with Sales and Service teams to ensure a smooth customer handoff Meet or exceed individual and team appointment-setting goals Track follow-up activities and customer interactions Deliver exceptional customer service throughout the entire customer journey Help identify opportunities to generate additional dealership business

No Automotive Experience? No Problem! We provide paid training and the tools necessary to help the right candidate succeed. We welcome candidates with backgrounds in: Customer Service Call Centers Inside Sales Retail Sales Hospitality Appointment Setting Client Relations Customer Experience Sales Support Lead Generation Account Management Business Development

If you're comfortable talking to customers, organized, motivated, and willing to learn, we want to hear from you!

What We're Looking For The ideal BDC Representative / Client Relations Representative is: Customer-focused and professional Friendly, outgoing, and energetic Comfortable making and receiving phone calls Confident communicating by phone, email, and text Organized and detail-oriented Comfortable working with computers and CRM systems Able to multitask in a fast-paced environment Goal-oriented and motivated by performance Dependable and punctual A strong team player Able to follow up consistently and professionally Interested in building a long-term career

Automotive BDC & CRM Experience Previous automotive experience is not required, but experience with any of the following is a plus: Automotive BDC Sales BDC Service BDC Business Development Center Internet Sales Internet Leads Automotive CRM Customer Relationship Management Appointment Setting Lead Management Sales Follow-Up Service Appointment Scheduling Experience with dealership CRM or automotive software is helpful, but we will train the right candidate.

Build Your Career with VIP Automotive Group This isn't just another call center position. Our centralized Business Development Center provides an opportunity to gain valuable experience in automotive sales, service, customer relations, lead management, appointment setting, and dealership operations.

As you develop your skills and performance, opportunities may become available to advance within the BDC or into other areas of the dealership, including Sales, Service, Customer Relations, Internet Sales, and Management.

Why Join VIP Automotive Group? VIP Automotive Group is committed to creating a professional, supportive, and customer-focused environment where employees can build rewarding careers.

Benefits include: Medical Insurance Dental Insurance 401(k) Retirement Plan Paid Time Off Employee Discounts on Vehicles, Parts & Service Disability Coverage Life Insurance Paid Training Professional Development Career Advancement Opportunities Employee Recognition Programs Supportive, Team-Oriented Environment

Related Job Titles Candidates searching for the following positions are encouraged to apply: BDC Representative | Business Development Representative | Business Development Center Representative | Automotive BDC Representative | Sales BDC Representative | Service BDC Representative | Client Relations Representative | Customer Service Representative | Customer Experience Representative | Internet Sales Representative | Internet Lead Representative | Appointment Setter | Customer Care Representative | Lead Generation Representative

Location: VIP Automotive Group – Long Island, NY

Ready to Grow Your Career? If you're an experienced Customer Service Representative, BDC Representative, Business Development Representative, Sales Representative, Call Center Representative, Appointment Setter, or Client Relations Professional, or you're simply motivated to learn and grow, apply today! No automotive experience required. Paid training provided.

Join VIP Automotive Group and build a career where your communication skills, customer service, and performance can make a difference.

Apply today!