Inside Sales

MY HANDYMAN | Ann Arbor, Saline & Chelsea Inside Sales Professional Full-Time | Hourly+Performance Bonus Company My Handyman of Ann Arbor, Saline & Chelsea Position Inside Sales Professional Reports To Operations Manager & Business Owner Compensation Hourly Rate + Performance Bonus Location Office-Based | Serving Ann Arbor, Saline & Chelsea Markets Systems Used Handoff AI | Service Titan About Us My Handyman is a trusted home repair and improvement service proudly serving the Ann Arbor, Saline, and Chelsea communities. We take pride in delivering professional, reliable workmanship and outstanding customer experiences. Our growing team is looking for a motivated Inside Sales Professional to be the voice and engine of our day-to‑day operations. Position Overview The Inside Sales Professional serves as the central hub of our customer‑facing and operational activity. This fast‑paced, multifaceted role is ideal for someone who thrives in a dynamic environment, loves connecting with clients, and takes pride in closing sales and driving business growth. You will manage inbound calls, prepare and sell estimates, support technician scheduling and routing, and ensure every client interaction reflects the My Handyman standard of excellence. Key Responsibilities Client Communications & Sales Answer inbound phone calls professionally, providing prompt and helpful responses to client inquiries Build rapport with clients to understand their home repair and improvement needs Present and sell estimates with confidence, overcoming objections and closing jobs Follow up on outstanding estimates to maximize conversion rates Promote My Handyman services, highlighting our value and reputation in the community Handle client questions and concerns with professionalism and a solutions‑oriented approach Estimating & Job Management Prepare accurate project estimates, balancing speed with thoroughness in a multi‑task environment Compile detailed larger‑project estimates using Handoff AI and transfer completed estimates into Service Titan Maintain accurate and up‑to‑date records of estimates, bookings, and client information in Service Titan Technician Scheduling & Routing Assign jobs to field Technicians based on skill set, availability, and location Efficiently route Technicians to minimize drive time and maximize daily productivity Communicate scheduling updates and job details to Technicians clearly and promptly Monitor job progress and proactively address scheduling changes or conflicts Qualifications Required Proven experience in inside sales, customer service, or a related role Exceptional multitasking ability — comfortable juggling phones, scheduling, and estimates simultaneously Strong verbal communication and active listening skills Confident, consultative sales approach with a track record of meeting or exceeding goals Proficiency with CRM or field service management software (experience with Service Titan a plus) High attention to detail and strong organizational skills Preferred Familiarity with the home services or trades industry Experience using Handoff AI or similar estimating platforms Knowledge of the Ann Arbor, Saline, and Chelsea service areas What We Offer Competitive pay to commensurate with experience Performance‑based bonus program tied to sales results and operational metrics Collaborative, supportive team environment with direct access to leadership Opportunity to grow with a well‑established and respected local business The satisfaction of helping homeowners in your community get things done right Generous Paid Time Off (PTO) Health Reimbursement Arrangement (HRA) Company‑provided uniforms Paid Holidays 401(k) retirement savings plan No nights or weekends — enjoy a consistent Monday–Friday schedule #J-18808-Ljbffr Mr. Handyman (New)