Field Support Technician
$20 - $25 per hourCynet Systems
Job Overview:
Pay Range: $20.00hr - $25.00hr
Requirement/Must Have:
Pay Range: $20.00hr - $25.00hr
Requirement/Must Have:
- Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations.
- Experience supporting enterprise or healthcare environments preferred.
- Strong hands on experience with Windows desktops and laptops.
- Experience with common peripherals and printers.
- Knowledge of basic networking concepts.
- Experience with remote support coordination tools.
- Familiarity with ITSM tools, preferably ServiceNow.
- High attention to detail and documentation discipline.
- Ability to work independently onsite with accountability.
- Strong verbal and written communication skills.
- Ability to function under pressure in clinical environments.
- Strong sense of ownership and reliability.
- Willingness to travel within assigned field region.
- Flexibility for after hours or emergency support when required.
- Adherence to organizational security and safety policies.
- Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity.
- Provide physical presence and smart hands capabilities for environments where uptime, speed, and accuracy impact operations.
- Bridge Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device level, and site specific support activities.
- Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
- Provide in person support for clinicians, nurses, researchers, and corporate staff.
- Resolve hardware, OS, and peripheral issues including laptop and desktop failures, boot, driver, and performance issues.
- Perform full IMAC lifecycle activities including new device deployments, refreshes, user onboarding, and workstation setup.
- Coordinate installations with user availability and site access constraints.
- Configure devices as per standards, images, and security baselines.
- Provide hands on support for monitors, printers, docking stations, and accessories.
- Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.
- Follow hospital and clinic access protocols and infection control zones at all times.
- Accurately update ServiceNow tickets with actions performed, parts replaced, and user confirmations.
- Maintain accurate asset records including device assignment, location changes, and serial numbers.
- Perform regular site walk throughs to proactively identify device issues and validate workstation standards.
- Travel within assigned 30 mile radius to provide field support.
- Maintain readiness for extended hours, emergencies, or clinical escalations.
- Due to nature of job The candidate must have Ability to lift and move IT equipment safely.
- Windows OS.
- Desktop Support.
- Laptop Support.
- Printer Troubleshooting.
- Peripheral Support.
- Networking Concepts.
- ServiceNow.
- ITSM.
- Asset Management.
- IMAC.
- Smart Hands Support.
- Field Mobility.
Vacancy posted 3 hours ago
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